Plesk update fails: ackage plesk-awstats-configurator-18.0-2.redhat.8+p18.0.46.0+t220804.0733.noarch requires awstats >= 7.8, but none of the providers can be installed

Julian Bonpland Mignaquy

Updated January 13, 2026 19:01

kb: bug kb: fixed Plesk for Linux

Applicable to:

RHEL-based OS is used.
The following is logged in /var/log/plesk/install/autoinstaller3.log:

CONFIG_TEXT: Problem: conflicting requests
- package plesk-awstats-configurator-18.0-2.redhat.8+p18.0.46.0+t220804.0733.noarch requires awstats >= 7.8, but none of the providers can be installed
- package awstats-7.8-2.el8.noarch is filtered out by exclude filtering

Product issue:

#PPPM-13617 "On Plesk servers running on Red Hat Enterprise Linux 8 and its derivatives with the Extra Packages for Enterprise Linux (EPEL) repository configured, installing AWStats packages from the EPEL repository no longer results in AWStats being non-functional. Note: If you have disabled the installation of AWStats packages from the EPEL repository, you need to undo the changes, or else future Plesk updates will fail."
Fixed in:
- Plesk Obsidian 16 August 2022 (Linux)

Please consider updating your server:

If update is not possible for some reason you may try the following:

workaround

Connect to the server via SSH
Comment out or remove the exclude=awstats* lines from the repo files in /etc/yum.repos.d/. This can be done for all *.repo files as follows:

# sed -i 's/exclude=awstats/#exclude=awstats/g' /etc/yum.repos.d/*.repo

Note: this will comment out exclude=awstats