Symptoms
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An error is shown while accessing Tools & Settings > System Updates:
Error: Unable to get packages list: INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] ERROR: ERROR: Exited with returncode 1.
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After clicking Recheck Now button in Tools & Settings > Update Settings an error is received:
Error: Unable to receive update information for the package(s)
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Checking packages with the Plesk CLI utility pum a similar error is received:
# plesk sbin pum --check
INFO: pum is called with arguments: ['--check']
ERROR:
ERROR: Exited with returncode 1.
exit status 1 -
The following messages can be found in the
/var/log/plesk/install/autoinstaller3.logfile:Reading package lists...
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:61 and /etc/apt/sources.list.d/tortix-common.list:1
W: Failed to fetch https://repo.cloudradar.io/dists/all/InRelease Could not resolve 'repo.cloudradar.io'
Cause
Misconfiguration of repositories on the server with duplicated or unresolvable sources are set.
If the issue reoccurs, link tickets to PPPM-14049. We need to estimate the demand for better error reporting. ID is not to be reported to the customers.
Resolution
- Connect to the server via SSH
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Comment the lines with duplicate and/or discontinued repositories based on the error messages by prepending the
#.2.1. For example the error on this case refers to "cloudradar" so a search for this can be performed:
# grep -iR "cloudradar" /etc/apt/
/etc/apt/sources.list.d/cloudradar.list: deb https://repo.cloudradar.io all utils2.2. Edit the repository file from the above search results to add a preceding "#" on the failing line as on this example:
# cat /etc/apt/sources.list.d/cloudradar.list
#deb https://repo.cloudradar.io all utils -
Update the package sources with the following command:
# apt update
Comments
I'm getting this error. What file are we supposed to edit in Resoluton item #2?! Is a step missing here?
It doesn't specify which file to edit in the solution.
Please add the file location and name that we need to edit!!
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