Applicable to:
- Plesk for Linux
Symptoms
-
Plesk Installer hangs on the
products.inf3file downloading or fails with one of the following messages:CONFIG_TEXT: Warning: There are no products for your operating system
( 'Debian' 'Linux' '10.13' 'x86_64' ) available from the selected source
CONFIG_TEXT: Checking for installed packages...
File downloading products.inf3:
CONFIG_TEXT: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404
Can't process versions.inf3: Failed to download the package http://parallels.mirrors.ovh.net/parallels/products.inf3:
The requested URL returned error: 404 -
Operating system installed on the server has not reached its End of Life (EOL) and is listed among the Currently Supported OSes here.
Cause
A custom repository for Plesk packages is configured in the file /root/.autoinstallerrc:
CONFIG_TEXT: SOURCE = https://autoinstall-archives.plesk.com
This repository may be either unreachable or not actual for the current OS.
Resolution
Enable default Plesk repository:
-
Connect to the Plesk server via SSH.
-
Rename the repository file:
# mv /root/.autoinstallerrc /root/.autoinstallerrc.bak
Comments
It did not work, You Plesk has auto update on Debian 9.3, and now it has conflict and has blocked all my websites. You should not upgrade if the OS is not supported. Now I have no way to go back, and I do not know what to do, The Provider does not provide any software support.
I run this
mv /root/.autoinstallerrc /root/.autoinstallerrc.bak
I get this
my: cannot stat ‘root/.autoinstallerrc’ No: such file or directory
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