How to provide Plesk Support with server access?

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    Wim Franken

    this is to much ..to handle ...

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    Steven Maas

    What ports?

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    Unknown User

    Do we have to generate a password for the user plesk_support ?

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    Mirko Oberhof (Edited )
    • How to create a password for plesk_support
      I have installed Plesk Support via SSH. The user plesk_support will be created, but there will be NO password shown. Even if you go to Extensions > Support Access and click "copy access credentials". According to the support chat, this is expected. Don't worry about the "username : password" field in the ticket submission form.

    • Open IPs/ firewall
      Since the form asks for port 22, I just assume you have to open the given IPs for that very port. Except for the ones that specifically ask for another port, like ...x.x.x/48.
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    Support Braintower

    Hallo Mirko

    Wir haben noch etwas versucht und wenn das funktioniert hat, brauchen wir hier keine weitere Fehlersuche mehr.

    Ich gebe dir Bescheid, wenn es funktioniert hat.

    Viele Grüße

    Markus

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    Skäggbyrån (Edited )

    If you get the following error:
    > plesk bin extension --install support-access
    Error: must run as root.

    Then run the command with sudo:
    > sudo plesk bin extension --install support-access
    The extension was successfully installed.

    You need to SSH in to the machine with elevated access (through your company Google Cloud VM instance):
    https://console.cloud.google.com/compute/instances

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