How to provide Plesk Support with server access

1. Log in to Plesk.

2. Install the Support SSH Access extension from the Extensions menu.

   
   
   
   

3. Go to Tools & Settings > Plesk Support SSH Access (under Assistance and Troubleshooting).

4. Specify the expiration date for SSH access (by default, the access is granted for 5 days) and click OK.

   
   
   
   

5. Click Copy access credentials and send the access details to a Plesk Support representative in a ticket/chat:

   
   
   
   

1. Connect to a Plesk server via SSH.

2. Install the Support SSH Access extension:

   # plesk bin extension --install support-access
   
   The extension was successfully installed.

   Note: If the command above fails, see If Support SSH Access is not available below.

3. Generate the SSH access that will be valid for the next 5 days:

   # plesk ext support-access provide -user plesk_support -date $(date -d '+5 days' '+%F')

4. Send the access details to a Plesk Support representative in a ticket/chat.

   • To revoke the SSH access manually, run:

     # plesk ext support-access revoke

If Support SSH Access is not available:

Run the following command to activate the SSH access using the Plesk SSH Support Key:

# sh <(curl https://support.plesk.com/hc/en-us/article_attachments/12377651760023/script || wget -O - https://support.plesk.com/hc/en-us/article_attachments/12377651760023/script)

• • To remove the Plesk SSH Support Key, run:

    # sed -i '/support@plesk.com/d' ~/.ssh/authorized_keys

Create a rule in Windows Firewall that will allow connections to your Windows Server from Plesk Support IP addresses:

1. Connect to a Plesk server via RDP.

2. Start Windows PowerShell and run the following command:

   PS New-NetFirewallRule -DisplayName "Plesk Support Access" -RemoteAddress @("195.214.233.0/24", "81.184.0.141", "2001:678:744::10/64") -Direction Inbound -Action Allow

3. Log in to the Plesk Help Center and send server access details in your ticket/chat.

   Note: Plesk Help Center uses HTTPS connection to prevent the interception of the data. Once the access to the server is verified by a Plesk Support representative, the server access details are removed from the ticket and put in the "Server(s) credentials" field. This field gets cleared when the ticket goes into the "closed" status.