Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
One of the following error messages appears, when connecting to a server via FTP in active mode:
CONFIG_TEXT: Connection timed out
CONFIG_TEXT: Connection refused
CONFIG_TEXT: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
Cause
TCP ports 21 and/or 20 is/are filtered.
Resolution
Enable Plesk Firewall to open these ports locally on the server.
Enable Plesk Firewall to open these ports locally on the server.
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Connect to the Plesk server via SSH.
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Install the optional package for managing iptables:
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for CentOS/RHEL-based distributions:
# yum install -y iptables-services
# systemctl enable iptables-services -
for Debian/Ubuntu-based distributions:
# apt install -y iptables-persistent
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Allow incoming connections to the ports 20 and 21:
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for CentOS/RHEL-based distributions:
# iptables -I INPUT 1 -p tcp --dport=20 -j ACCEPT
# iptables -I INPUT 1 -p tcp --dport=21 -j ACCEPT
# service iptables save -
for Debian/Ubuntu-based distributions:
# iptables -I INPUT 1 -p tcp --dport=20 -j ACCEPT
# iptables -I INPUT 1 -p tcp --dport=21 -j ACCEPT
# iptables-save > /etc/iptables/rules.v4
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Connect to a Plesk server via RDP.
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Open Windows Firewall in Control Panel.
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In Windows Firewall, click Advanced settings > Inbound Rules.
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Make sure the following FTP rules are enabled.
If after opening the FTP ports in a server firewall these ports are still blocked, make sure that:
- A third-party firewall, in case it is used, is not blocking the connection to the FTP ports.
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An intermediary firewall between a Plesk server and the Internet is not filtering the FTP ports. Contact your Internet Service Provider (ISP) for assistance.
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