- Plesk for Linux
- Plesk for Windows
A website is asking for a username and a password. When clicking Cancel, one of the following errors appear in a web-browser:
PLESK_INFO: Authentication required
PLESK_INFO: 401 Authorization Required
When opening the phpinfo() page at Domains > example.com > PHP Settings > View the phpinfo() page, the following error message is shown in Plesk:
PLESK_ERROR: Error: Unable to retrieve information about the PHP configuration.
The website's Document Root ("/") is protected either at Domains > example.com > Password-Protected Directories or in the .htaccess file (Linux).
As a result, website visitors unable to see the website content without authorization.
Apply one of the following solutions: