Plesk for Windows upgrade fails: The installation of the package 'plesk-urlprotection' failed with code 1603

Plesk for Windows kb: technical ABT: Group B

Applicable to:

The Plesk upgrade process fails with the following error message:

IIS hangs during the package installation.

The following workaround will allow installation of this package to upgrade Plesk.

Obsidian 18

Connect to the Plesk server over RDP
Start a Command Prompt
Stop IIS:

Warning: Plesk and websites will be offline while IIS is stopped.

iisreset /stop
Install plesk-urlprotection from the installer cache:

Note: Modify the path to the plesk-urlprotection package with the version to install

msiexec /i "C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.66_16007\dist-windows\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug_OBSIDIAN.txt" AUTOINSTALLER=1
Start IIS:

iisreset /start
Upgrade Plesk

Onyx 17.8

Connect to the Plesk server over RDP
Download plesk-urlprotection
Start a Command Prompt
Stop IIS:

Warning: Plesk and websites will be offline while IIS is stopped.

iisreset /stop
Install plesk-urlprotection:

Note: Modify the path to the plesk-urlprotection package if it is different

msiexec /i "C:\Users\Administrator\Downloads\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug.txt" AUTOINSTALLER=1
Start IIS:

iisreset /start
Upgrade Plesk