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Plesk for Windows upgrade fails: The installation of the package 'plesk-urlprotection' failed with code 1603

Leo Mastropierro
Updated
Plesk for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

The Plesk upgrade process fails with the following error message:

  • Upgrade to Obsidian 18:

    Installing packages
    Upgrading Plesk URL protection module... 
    Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.21_1598\dist-windows\plesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
    Action '' failed with error 1603(0x00000643) 
    ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)

  • Upgrade to Onyx 17.8:

    Installing packages
    Upgrading Plesk URL protection module... 
    Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\plesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
    ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)

Cause

IIS hangs during the package installation.

Resolution

The following workaround will allow installation of this package to upgrade Plesk.

Obsidian 18
  1. Connect to the Plesk server over RDP
  2. Start a Command Prompt

  3. Stop IIS:

    Warning: Plesk and websites will be offline while IIS is stopped.

    iisreset /stop

  4. Install plesk-urlprotection from the installer cache:

    msiexec /i "C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.66_16007\dist-windows\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug_OBSIDIAN.txt" AUTOINSTALLER=1

    Note: Modify the path to the plesk-urlprotection package with the version to install

  5. Start IIS:

    iisreset /start

  6. Upgrade Plesk
Onyx 17.8
  1. Connect to the Plesk server over RDP
  2. Download plesk-urlprotection
  3. Start a Command Prompt

  4. Stop IIS:

    Warning: Plesk and websites will be offline while IIS is stopped.

    iisreset /stop

  5. Install plesk-urlprotection:

    msiexec /i "C:\Users\Administrator\Downloads\plesk-urlprotection.msi" /L*V "C:\plesk_urlprotection_installation_debug.txt" AUTOINSTALLER=1

    Note: Modify the path to the plesk-urlprotection package if it is different

  6. Start IIS:

    iisreset /start

  7. Upgrade Plesk
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