Applicable to:
- Plesk for Linux
Symptoms
Note: The article is applicable only to RHEL-based operating systems (CentOS, RHEL, CloudLinux).
-
On a Plesk server with Imunify360 installed, the installation of Plesk updates fails:
CONFIG_TEXT: imunify360 | 2.7 kB 00:00
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install plesk-php56-bcmath@x86_64:
Error while downloading packages metainfo: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized. Trying again.
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install plesk-php56-bcmath@x86_64:
Error while downloading packages metainfo: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized. Trying again.
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
Trying other mirror.
Failed to install plesk-php56-bcmath@x86_64:
Number of retries is exceeded.
NoMoreMirrorsRepoError: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://SSt9QxPt7aJMo3xN:GDfVwjKV6hsVzyPee48KfNrH@repo.alt.cloudlinux.com/centos/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 401 - Unauthorized
ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
CONFIG_TEXT: failure: repodata/repomd.xml from imunify360-alt-php: [Errno 256] No more mirrors to try.
http://repo.alt.cloudlinux.com/el/U1M5cFBzEZjMMeZfsTyUZK1iReLz5AsXrJVQ_4AUh3sJyl8pXplymQYhhPEqP5NQoo0OTZKKg=/alt-php/7/updates/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 500 - Internal Server Error -
Checking the configured repositories with the command
yum repolist enabled
shows the same error on the repository with the nameimunify360
.
Cause
Authorization on the Imunify360 repositories with the currently stored credentials failed.
Resolution
Contact the support of the extension vendor - CloudLinux company - at https://cloudlinux.zendesk.com/hc/en-us for assistance.
-
Connect to the server using SSH.
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Install Plesk updates: for Plesk Obsidian, or for Plesk Onyx or earlier.
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