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A service fails to start on a Plesk for Linux server: service is masked

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Kuzma Ivanov
Updated
Plesk for Linux kb: technical ABT: Group B Ideal

Applicable to:

  • Plesk for Linux

Symptoms

A service fails to start with the message:

# systemctl start service_name.service
Unable to start service_name: systemctl start service_name.service Failed to start service_name.service: Unit service_name.service is masked.

Cause

The service is masked. 

Answer

  1. Connect to the Plesk server via SSH.

  2. Unmask the masked service:

    # systemctl unmask service_name

  3. Start the service:

    # systemctl start service_name

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