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Can't install or update Plesk: there is no product with the ID 'plesk' at the installation source

Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Plesk fails to install or update with one of these errors:

    ERROR: There is no product with the ID 'plesk' at the installation source.

    ERROR: There is no release with ID 'PLESK_XX_X_XX' of product 'plesk' at the installation source.

  • Installation is interrupted with a message like this one:

    Installation will not continue because of your operating system
    "'Centos' 'Linux' '6 .4 '' x86_64 '" is not supported.
    Please see the Plesk release notes for the full list of
    supported operating systems.

Cause

The server has an unsupported operating system.

Resolution

Dist-Upgrade or migrate the server to a supported operating system.

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