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Unable to use Plesk login command or install/update extensions after interrupted Plesk upgrade: error while loading shared libraries

kb: technical Plesk Obsidian for Linux

Applicable to:

  • Plesk Obsidian for Linux

Symptoms

  • plesk login command fails with the following error:

    # plesk login
    /usr/bin/sw-engine: error while loading shared libraries: libaps.so.1: cannot open shared object file: No such file or directory
    exit status 127

  • Updating or installing new extensions get stuck in Plesk UI forever.

Cause

Interrupted Plesk upgrade which causes Plesk and system packages to be not fully configured.

Resolution

Note: Steps below are intended only for Debian-based systems.

  1. Connect to the server via SSH.

  2. Configure all interrupted packages on the system:

    # dpkg --configure -a

  3. Continue Plesk upgrade:

    # plesk installer

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