Plesk for Windows
Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
Unable to connect to a domain on Plesk over FTP
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error: Could not connect to the server -
Repairing the FTP server shows the domain resolves to a different IP address
# plesk repair ftp -y
Checking all domain names resolve to appropriate IP addresses
The domain name example.com resolves to another IP address (203.0.113.2) ... [WARNING] -
The server has several IP addresses
Cause
The wrong IP address is assigned to the domain in its hosting settings.
Resolution
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Log in to Plesk
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Go to Domains > example.com > Hosting & DNS > Hosting
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Select the IP address that actually resolves to the domain
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Press OK to save the changes
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