Why Plesk default page appears instead of the website?

Question

• I see Plesk default page on the domain that I want to purchase. Does Plesk sell domains?
• I have website that shows Plesk default page. Can I get direct support from Plesk?
• My domain name is registered with Enom under Plesk Reseller Account - How can I transfer my domain name to other Domain Registrar. 

Answer

Plesk is a software development company. We develop our product – control platform for hosting management – Plesk.

Do you see Plesk default page when entering a website? We do not manage a website and do not own the domain. The fact that you see Plesk default page when you enter a website means that this domain is hosted using Plesk software.

The options are the following: 

1. Do you own the website and ask why Plesk default page appears instead of usual website content? You should contact your website hosting provider. To find hosting provider, use this link http://www.whoishostingthis.com/ or check your accounting records;

2. If you would like to purchase a domain, you need to contact current domain owner or the registrar. To find owner details, check the WHOIS record for the domain: http://whois.domaintools.com/;

3. If you would like to transfer a domain and need EPP/Auth code - note that such code can be sent from the Registrar only (company who you pay for domain to), you may check the Registrar here: http://whois.domaintools.com/;

4. If you acquired services of the website, you should contact the seller of the services. Check your accounting records for the contact details of the company you purchased services from. If the company cannot be reached, you may contact the hosting provider to check what happened with the website: you may use this link for reference http://www.whoishostingthis.com/.