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How to find Plesk key number for support request?

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Alexander Davydov
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Plesk for Windows Plesk for Linux ABT: Group A kb: tools

Question

How to find Plesk key number for support request?

Answer

  1. Log into Plesk.

  2. Go to Tools & Settings > License Information > Key number:
    licensekey_upd.png

    Note: in case the Tools & Settings or License Information page is absent contact your hosting provider.

Solution using Plesk360
  1. Log in to Plesk360 with the email address which you used when purchasing Plesk license
  2. Open the Licenses tab:

    license360.png
Solution using Linux command-line

  1. Log into the server via SSH with root privileges

  2. Execute the command below to get Plesk key number:

    # plesk bin keyinfo --list | grep plesk_key_id | awk {'print $2'}

    PLSK000000010000

    Note: in case the command above returns an empty output it means that the license key is not installed.

Solution using Windows command-line

  1. Log into the server via RDP.

  2. Start a command prompt as an Administrator.

  3. Execute the command below to get Plesk key number:

    plesk bin keyinfo.exe --list | findstr plesk_key_id

    plesk_key_id: PLSK000000010000

    Note: in case the command above returns an empty output it means that the license key is not installed.

Solution when MySQL and Plesk services down

For Linux:

  1. Log into the server via SSH with root privileges

  2. Execute the command below to get Plesk key number:

    # grep "<name>PLSK" /etc/sw/keys/registry.xml

    <member><name>PLSK.00000001.0000</name>

    Note: in case the command above returns an empty output it means that the license key is not installed.

For Windows:

  1. Log into the server via RDP.

  2. Start a command prompt as an Administrator.

  3. Execute the command below to get Plesk key number:

    findstr "<name>PLSK" "%plesk_dir%\admin\repository\registry.xml"

    <member><name>PLSK.00000001.0000</name>

    Note: in case the command above returns an empty output it means that the license key is not installed.

Comments

4 comments

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  • Avatar
    Ruine Falkenstein

    i have the freaking german version and i don't have tools & settings ... ARGH!!!! 

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  • Avatar
    Heather Baggaley

    Trying to get through to support is a pain

    All of my websites are down and cannot even contact them

    4
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  • Avatar
    Asya Di

    Good afternoon In 2019, the site https://karyz was hosted on your hosting, the data from the control panel was preserved, at that time it was disabled for not renewing the domain and hosting, is it possible to restore the site?

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  • Avatar
    Neven Grzancic (Edited )

    While trying to open a support ticket, the system rejects the (valid/purchased) plesk key... either with (web) or without (cli) the dots...

    Oh nevermind. Adblock was acting funny :)

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