Here you can find the answers for the majority of questions that may arise.
How do I create a new ticket?
There are the following available support options:
[Free] 24/7/365 email, phone, chat
If it is required to identify who the hosting provider is, use this link, or check accounting records to find who receives payment for hosting.
How do I get support for extensions?
Support should be gotten from the developer of the extension. Each extension's page contains a link to support, for example:
How do I log in to the ticketing system?
1. If you have already submitted a support request and received a notification about request creation, follow the Forgot my password link in the Sign-In dialogue window.
To receive a password reset link use the e-mail you used when you created the request.
2. If you have not submitted a request yet you will need to click the Sign Up link and create a new user. A welcome email will be sent to the specified e-mail, containing a verification link that enables you to sign in.
I am logged into the ticketing system, how can I find my support requests?
To see your requests click on your username in the top-right corner, and then click My activities. There you can see the list of support requests you submitted.
What benefits does the ticketing system provide me?
Our ticketing system finds and prompts relevant solutions to help you address your question without contacting Plesk support. If you sign up to the Plesk ticketing system you can monitor all your tickets including priority and status. The system will let you see all tickets created by you or your colleagues and allow you to collaborate and share knowledge gained from the Plesk support team.
I am a Plesk partner. I am getting the bounce message when I submit a support request.
If you are a Partner and believe you used the correct email address, please call us or contact your Account Manager. In case you are not a partner we recommend you resubmit a ticket again and specify your Plesk license key.
How can I see tickets submitted by my colleagues?
By default, the ticketing system is set to show only tickets submitted by you. If you want to see all open and resolved tickets submitted by your colleagues, please ask your Account Manager to enable it.
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