Plesk backup task is failing. Cannot stat: Permission denied.

Created:

2016-11-16 13:10:28 UTC

Modified:

2017-08-16 16:22:14 UTC

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Plesk backup task is failing. Cannot stat: Permission denied.

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows

Symptoms

Plesk backup task fails with the following error:

    Failed to pack files July_example.com_user-data_1307261006 in /var/lib/psa/dumps/domains/example.com [ 117520279552 bytes free of 122090221568 bytes total on mount point 0]
    /bin/tar: httpdocs/components/com_virtuemart/shop_image/product/tmpForThumb_phpgt81Pc: Cannot open: Permission denied
    /bin/tar: httpdocs/components/com_virtuemart/shop_image/product/tmpForThumb_phpgt81Pc: Cannot open: Permission denied
    /bin/tar: httpdocs/wp/wp-content/plugins/bulletproof-security/admin/htaccess/maintenance-mode.txt: Cannot stat: Permission denied
    /bin/tar: Exiting with failure status due to previous errors

Cause

Incorrect directory permissions.

Resolution

  1. Make sure that the latest microupdates are installed. If not, apply the latest Plesk microupdates .

  2. Restore virtual hosts permissions using following the instructions for the installed Plesk version provided in Plesk Knowledge Base article:

    #6572 - How to restore default permissions in the virtual host directory

  3. In case the issue still exists, manually check permissions for the directories. Correct the permissions, if necessary:

    # chmod 0755 /var/www/vhosts/example.com/httpdocs/components/com_virtuemart/shop_image/product/
    
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