File manager is not accessible: filemng failed opendir failed Permission denied

Created:

2016-11-16 13:06:29 UTC

Modified:

2017-08-16 16:53:25 UTC

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File manager is not accessible: filemng failed opendir failed Permission denied

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux

Symptoms

Unable to access File Manager for a certain domain or for all domains on a server:

Internal error: Unable to find the directory /var/www/vhosts/example.com/: filemng failed: filemng: opendir failed: Permission denied System error 13: Permission denied

Message Unable to find the directory /var/www/vhosts/example.com/: filemng failed: filemng: opendir failed: Permission denied System error 13: Permission denied
File    FileManagerController.php
Line    1054
Type    PleskUtilException

Also it is not possible to connect to this domain using FTP:

Unable to connect FTP :
421 Service not available, remote server has closed.

Cause

Incorrect permissions on domain's folder.

Resolution

Run the following command to set correct permissions:

# /usr/local/psa/bin/repair --restore-vhosts-permissions

Run the following utility to fix ftp issue:

# plesk repair --ftp -sys-users example.com

If it does not help, change permissions of domain's folder to 755:

# chmod 755 /var/www/vhosts/example.com/
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