Technical Questions
Help articles related to Plesk migration, upgrades, databases ant etc.
Other
- How to subscribe to updates in Plesk Help Center articles
- Server takes more than 90 seconds to reboot on the server with Plesk
- Unable to change hosting type in Plesk Multi server via CLI
- Listing of a directory with more than 20000 files via FTP takes a long time
- Unable to restore the admin password via "Forgot your password" in Plesk 12.5: The administrator's password cannot be sent by email for security reasons
- Weak 3DES ciphers are still used after using pci_compliance_resolver on CentOS 6
Plesk Service/Interface
- Plesk shows ERROR: Plesk\Exception\Database: DB query failed: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/var/tmp/#sql_5a5_0.MAI' (Errcode: 2), query was: DESCRIBE `sessions`
- Power User view - no change Service Plan option or Resellers management is not available
- Organization name field shows wrong value if Chinese letters used when requesting certificate for a domain
- Cannot synchronize subscription with Service plan: Warning: Subscription is not synced with service plan because of problems: perl
- Watchdog sends false positive rkhunter warning notifications
- Unable to remove DNS record on Plesk 17.8 via command line: Unable to del record in DNS server: unable to find DNS record
Webserver
- Domain does not work on PHP-FPM: 503 service unavailable
- Apache server-wide access log shows server IP address instead of visitor's IP address
- PHP script execution is delayed
- CVE-2018-12029: vulnerability in Passenger before 5.3.2
- "plesk repair web" returns the error: File not found: example.com.conf
- PHP-FPM 7.x: Fatal error causes FPM-child to obstruct pool reloads
Applications & Extensions
- Low server performance: WP Toolkit processes are stuck
- WordPress Toolkit shows: Can not find domain by id
- Cannot backup a server with Dropbox Backup extension
- Unable to use lowercase in Docker environment variables
- Unable to access Extension Catalog with custom URL enabled: "INSERT INTO `PersistentCache` (`key`, `expire`, `events`, `uid`) VALUES (?, ?, ?, ?)" Error: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry
- Plesk Skin is not applied if check "Open tasks" in SEO Toolkit
Backup, Restore & Migration
- Unable to create backup on Microsoft OneDrive storage: Unable to upload the archive tar to the external storage: No such node (name)
- Empty IMAP Folders are not transferred while using Mail Importing
- Empty page is shown during checking warnings of backup creation
- After migration webmail and mail client shows empty mailbox ever mail is there
- Scheduled backup fails with notification email: pmm-ras failed: parsererror: Extra content at the end of the documenter
- Unable to open Backup Manager, it continuously loads in Plesk
Databases
- How to upgrade MySQL 5.5 to 5.6/5.7 or MariaDB 5.5 to 10.0/10.1/10.2 on Linux
- How to fix InnoDB corruption cases for the MySQL database?
- How to install and initialize PostgreSQL in Plesk
- Database query error shown when loading the domains list in Plesk UI: 1054 Unknown column 'rnameType' in 'field list'
- How to find a path to website's folder on the server with DB query?
- Is there are any security concern arising from using the MySQL Admin user in MySQL Workbench and website coding?
Installation & Upgrade
- After upgrade to Plesk Onyx default page is shown instead of website content
- Error during Plesk microupdates installation: /usr/lib/plesk-9.0/psa_service: line 1537: : bad substitution
- Why the promotion message for unsupported upgrade is displayed on Plesk Multi Server?
- Plesk installation hangs: Created symlink from /etc/systemd/system/multi-user.target.wants/named-chroot.service to /usr/lib/systemd/system/named-chroot.service. or (final stage) has been completed.
- Plesk is inaccessible after removing postfix or dovecot components via CLI on Debian-based systems
- Plesk installation does not finish and hangs
- What is the SPF? How to configure and use SPF on Plesk server?
- Warnings and mail timeouts while sending mail: postfix/spawn: command time limit exceeded
- Unable to update mail settings via API on behalf of customer: 1006 Permission denied
- Plesk shows incorrect mailbox usage
- Mail services operation from Plesk are too slow
- Mailman in Plesk: Wrong sender address in notification e-mails
DNS & Statistics
- plesk repair dns fails: Call to a member function getSubscription()
- Usage statistics for mailboxes is displayed incorrectly in Plesk when SpamAssassin is installed
- Warning is shown during statistics calculation for databases with dash in name: Unable to get dir size
- Unable to add any DNS record if domain name field contains underscore
- After subdomain's deletion DNS records remain
- What hostname should be specified in PTR record?
Website Builder
- Presence Builder icon is shown for domain while Presence Builder is disabled in Service Plan
- Web Presence Builder cannot add more than one image in module
- How to change background image in Web Presence Builder?
- How to add custom font in Web Presence Builder?
- Unable to publish Web Presence Builder site: Unexpected server behavior. For details, see the product's log files.
- Cannot upload image in Image Gallery for a website created in Web Presence Builder with Ecwid Online store added