Technical Questions
Help articles related to Plesk migration, upgrades, databases ant etc.
Other
- How to subscribe to updates in Plesk Help Center articles
- Is it possible to access the same website with different execution times on different ports?
- Unable to open Applications: APS Catalog error: Unable to parse the ATOM content. DOMDocument::loadXML(): Start tag expected, '<' not found in Entity, line: 1
- Is there any difference in event handler calling between Plesk 12.0 and 17.8?
- SPF records are not changed after Plesk IP reconfigurator execution
- Why is the same handler called several times in Plesk 17.8 when subscription or subdomain are created?
Plesk Service/Interface
- Plesk login page is loading continuously: disk is at or near capacity
- A cron job to fetch a URL sends an error email when URL returns the status code 204.
- Plesk update installation fails: ERROR: Failed to run the Yum utility. The Yum utility failed to install the required packages
- All private IP with set public IP looks the same in Plesk on domain creation
- Plesk subscription is being suspended due to mail quota overuse
- Mail subjects in mail queue have /var/spool/postfix/deferred /X/XXXXXXXXXX in Plesk
Webserver
- Unable to start Apache: SSLCertificateFile: file does not exist or is empty
- A website hosted in Plesk is not accessible or working slow on PHP-FPM: server reached max_children setting or Bad file descriptor (9)
- A WordPress website on a Plesk server shows "404 Not Found" on all pages except index.php, when running on FPM by nginx
- How to update Atomic Modsecurity rules running on Plesk?
- Apache server-wide access log shows server IP address instead of visitor's IP address
- PHP script execution is delayed
Applications & Extensions
- Low server performance: WP Toolkit processes are stuck
- Let`s Encrypt installation error: DNS problem: NXDOMAIN looking up A
- Watchdog extension shows the status of the PostgreSQL service wrongly
- Unable to install Docker extension in Plesk on CloudLinux: Unsupported distribution parsed from ID field in /etc/os-release: cloudlinux. Expecting ID="centos" or ID="rhel"
- Application is not restored with subscription backup: Unable to find the gallery-3.0.9-26 package neither on the source server nor in the APS catalog
- Application is no longer available in Plesk applications catalog
Backup, Restore & Migration
- Plesk Migration and Transfer Guide
- Custom database users privileges are not migrated from cPanel
- Backup Manager still uploads to FTP storage even if storage was disabled
- Unable to migrate duplicate MX records with different priorities
- Unable to migrate SRV DNS records starting from Plesk Onyx
- Amazon S3 backup fails: Unable to upload the backup to the external storage: Transport error: Extension transport: ext://s3-backup/server/: The specified upload does not exist
Databases
- How to fix InnoDB corruption cases for the MySQL databases on Plesk for Linux?
- Database and domain relation is not reflecting on subscription page properly
- Unable to choose PostgreSQL database server in Plesk Multi Server
- How to manage customers' databases in Plesk
- How to fix InnoDB corruption cases for the MySQL databases on Plesk for Windows?
- Database query error shown when loading the domains list in Plesk UI: 1054 Unknown column 'rnameType' in 'field list'
Installation & Upgrade
- Which Ports Need To Be Opened for all Plesk Services to Work with a Firewall?
- Unable to upgrade Plesk when MySQL databases are on partition with enabled drive quota: changing ownership of '/var/lib/mysql/aquota.group': Operation not permitted.
- After upgrade or migration to Plesk Onyx default page is shown instead of website content
- Error during Plesk microupdates installation: /usr/lib/plesk-9.0/psa_service: line 1537: : bad substitution
- Why the promotion message for unsupported upgrade is displayed on Plesk Multi Server?
- Plesk installation hangs: Created symlink from /etc/systemd/system/multi-user.target.wants/named-chroot.service to /usr/lib/systemd/system/named-chroot.service. or (final stage) has been completed.
- Outlook/Thunderbird does not move message to Sent folder
- bayes: failed rename bayes_journal to bayes_journal.old
- Warnings and mail timeouts while sending mail: postfix/spawn: command time limit exceeded
- Unable to update mail settings via API on behalf of customer: 1006 Permission denied
- Plesk shows incorrect mailbox usage
- Mail services operation from Plesk is too slow or Postfix cannot start: postfix.service start operation timed out
DNS & Statistics
- DNS zones are not removed on Route53 side if DNS service is disabled
- DNS NS records configured in Plesk DNS Templates are not applied for domain aliases, when an alias name contains the domain name of NS records
- How to get a list of all email accounts and their disk usage in Plesk
- plesk repair dns fails: Call to a member function getSubscription()
- Usage statistics for mailboxes is displayed incorrectly in Plesk when SpamAssassin is installed
- Warning is shown during statistics calculation for databases with dash in name: Unable to get dir size
Website Builder
- Presence Builder icon is shown for domain while Presence Builder is disabled in Service Plan
- Web Presence Builder cannot add more than one image in module
- How to change background image in Web Presence Builder?
- How to add custom font in Web Presence Builder?
- Unable to publish Web Presence Builder site: Unexpected server behavior. For details, see the product's log files.
- Cannot upload image in Image Gallery for a website created in Web Presence Builder with Ecwid Online store added