Technical Questions
Help articles related to Plesk migration, upgrades, databases ant etc.
Other
- How to connect to a Plesk server via RDP with available credentials
- How to subscribe on changes in Plesk Help Center articles / sections
- CVE-2011-1939: SQL injection vulnerability in Zend Framework
- CVE-2019-11135: TSX Asynchronous Abort (TAA) vulnerability in Intel processors
- New FTP user password of suspended or disabled domain is not updated in Plesk Obsidian
- CVE-2019-11043: Vulnerability in PHP before 7.3.11, 7.2.24, 7.1.33
Plesk Service/Interface
- Custom theme/logo is reset to default after Obsidian update in Plesk for Linux
- Unable to create domain: Error: Unable to load object of type BsDomain with id=X: Domain does not exist.
- Unable to access Mailing List: Warning: Permission denied
- Custom theme/logo is reset to default after Obsidian update in Plesk for Windows
- Unable to open WordPress Toolkit as customer: Argument 2 passed to PleskTaskManager::getUnhandledError() must be of the type array
- Plesk Backup Manager settings are lost after installing Plesk micro-update
Webserver
- How to secure a Plesk hostname on port 8443 with an SSL certificate (Let's Encrypt / other certificate authorities)
- IIS Rewrite MSI package installation fails on Plesk server: The call to SRSetRestorePoint API failed
- Server runs out of the space because of PHP-FPM logs
- Website subpath shows error 404 for Node.JS application when it is started via Plesk
- Plesk access log is not rotated on Obsidian
- Plesk Obsidian shows the following error after installation: failed to create file via template '/etc/nginx/plesk.conf.d/server.conf.XXXXXX
Applications & Extensions
- Unable to install a Let's Encrypt certificate: Order's status ("pending") is not acceptable for finalization or No order for ID
- How to manage Plesk extensions (install, disable, remove, update)
- Unable to clone a website using WordPress toolkit: unsupported value given: ''
- Unable to setup Amazon S3 Backup in Plesk: BucketAlreadyOwnedByYou (client): Your previous request to create the named bucket succeeded and you already own it
- Magento is searchable in Application Catalog on Plesk for Windows
- Unable to secure a Plesk hostname with a Let's Encrypt certificate on Plesk Obsidian 18.0.20: 502 Bad Gateway
Backup, Restore & Migration
- Cannot back up DKIM Keys in Plesk: Unable to back up domain keys. Error: Call to a member function getRecordsMatched() on null
- MIgration from cPanel fails on attempt to move LiteSpeed cache: .cm.log": Permission denied (13)
- Unable to create a subscription backup on NFS storage: Undefined index PLESK_DEBUG
- Website importing fails: /usr/local/psa/admin/plib/modules/site-import/backend/lib/python/parallels/core/extras/ftp-migrator/ftp-migrator: No such file or directory
- "Website Importing" doesn't work. Nothing happens when clicking on "OK" button
- Pre-migration failed if the source domain starts with dot character: label empty or too long
Databases
- An operation fails in Plesk: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'X' for key 'PRIMARY'
- How to upgrade MySQL 5.5 to 5.6/5.7 or MariaDB 5.5 to 10.0/10.1/10.2 on Linux?
- Unable to create MSSQL databases: There are no available resources of this type (MySQL databases) left
- PHPmyadmin templates are removed after updating Plesk
- MariaDB does not start after update on November the 5th: Assertion failure in file
- Error on attempt to create new database or user: Unable to find row with id in DatabaseServers table
Installation & Upgrade
- How to upgrade Plesk to the next release
- How to install an SSL certificate for a domain in Plesk (Let's Encrypt / other certificate authorities)
- Plesk shows notification about failed Plesk Update: Task is not responding
- Web Installer does not start Plesk installation on redeployed Linux server with same IP address: Installation to the host 203.0.113.2 has been already started
- Pre-upgrade warning about database users ecrypted passwords: There are XX accounts with passwords that are encrypted using an outdated algorithm
- Unable to upgrade Plesk to Obsidian on a Google Cloud instance: Unable to obtain the required version of Plesk Installer
- SELinux is preventing /usr/libexec/dovecot/auth from 'write' accesses on the file passwd.db
- Mail quota warnings are not sent
- Link to http://www.openspf.org/ returned by Plesk server when SPF validation is failed does not work
- Unable to configure External SMTP Server with a non-email address login in Plesk: Unable to encode IDN email address 'jdoe'
- CVE-2019-12094 and CVE-2019-12095: Horde vulnerabilities
- Plesk email account via Outlook IMAP/POP3 returns the following after syncing: Message appears to be a Unicode message and your E-mail reader did not enable Unicode support.
DNS & Statistics
- How to use DNS with a Plesk server
- Old AWstats txt data files are not removed with web statistics cleanup
- Plesk allows to create records with empty values in DNS template
- The DigitalOcean DNS extension loads slowly
- Plesk CLI tool (plesk bin server_dns) creates NS records without A record
- Unable to set Null MX record in the DNS zone: You need to specify a value
Website Builder
- Mobile version of the WPB website throws js error, preventing sending mail via web form
- Some emails from Web Presence Builder contact are not delivered
- Web Presense Builder Cannot upload favicon: Please upload a valid icon file in the .ICO format.
- Message in Web Presence Builder contact form is disappeared if captcha enabled
- Cannot edit image in the text body in Web Presence Builder
- Web Presence Builder site does not work if document root is specified in Cyrillic