Technical Questions
Help articles related to Plesk migration, upgrades, databases ant etc.
Other
- How to subscribe to changes in Plesk Help Center articles / sections
- PHP 5.6 & 7.0 are not marked as Deprecated in Plesk
- Unable to open File Sharing: Internal error: Forbidden
- On Plesk for Windows, runtask.exe processes do not free up RAM after terminating
- Access to cmd.exe and powershell.exe: how to allow it to subscription users and deny to IIS users?
- Multiple vulnerabilities in phpMyAdmin: CVE-2018-19968 (PMASA-2018-6), CVE-2018-19969 (PMASA-2018-7), CVE-2018-19970 (PMASA-2018-8)
Plesk Service/Interface
- Incorrect content of Fail2Ban log file when downloading it via Plesk UI
- Deleting a Customer account also removes all subscriptions under that account without notice
- Watchdog cannot be found via search in Plesk
- Retrieving additional license fails in Plesk: Not valid XML. XML parsing failed
- Open in browser option is missing for an additional domain or a subdomain in Plesk File Manager
- System users corresponding to mail accounts having access to Plesk panel are not removed when the entire subscription is deleted.
Webserver
- ModSecurity rule set update failed: _ssl.c:602: The handshake operation timed out
- How to enable leverage browser caching for nginx?
- Websites hosted in Plesk and served by PHP-FPM are unavailable or load slowly: "server reached max_children setting" or "Bad file descriptor (9)"
- How to secure Plesk login page with SSL certificate?
- Pagespeed does not optimize static files and throws errors in Apache logs
- How to get and set Additional Apache/Nginx directives via CLI?
Applications & Extensions
- Images on the WordPress website are broken and replaced with the following one: "Stop! This image was hotlinked"
- Unable to purchase SSL certificate through Plesk: User name or password is not recognized
- Unable to login to WordPress admin after Database table prefix security check was applied in WordPress Toolkit
- A subscriptions user may use ImunifyAV for other subscriptions in Plesk
- Let's Encrypt certificate expiration notice for domain "example.com" (and 388 more)
- NS records created in Plesk transferred to DigitalOcean incorrectly
Backup, Restore & Migration
- Cannot connect to FTP TLS: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing
- The "Retain web and traffic statistics for # months" value is not migrated
- SFTP backup fails: Error: Failed to delete a test file from the storage
- Pre-migration checks warning: Protected directory of domain can not be created in Plesk: it does not conform to Plesk rules.
- Cannot restore a subscription from backup: System user update is failed: The user johndoe already exists
- Restoring WHMCS provisioned customer from backup duplicates client in Plesk
Databases
- Unable to create object in Plesk: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry for key 'PRIMARY'
- Database import in Plesk fails: ERROR 2006 (HY000): MySQL server has gone away
- Unable to import a MySQL dump via phpMyAdmin: Operation hangs on FOREIGN_KEY_CHECKS
- Option to export table in SQL format is missing in phpMyAdmin
- How to enable the MySQL slow query log on Windows Server
- Unable to import the database dump: Access denied for user
Installation & Upgrade
- How to perform dist-upgrade procedure on server with Plesk?
- Unable to dist-upgrade to Debian 9: Depends mariadb-server-10.1 but it is not going to be installed
- Plesk installation failed with error: 1639 Invalid command line argument
- Unable to install packages on Digital Ocean Ubuntu 18 droplet: Could not find /boot/grub/menu.lst file
- Services failed to start after upgrading to CentOS 7.6
- sasl2-bin update error: dpkg: error processing package sasl2-bin (--configure)
- [Troubleshooting] Plesk Mail Server is blacklisted as a source of outgoing spam. What to do?
- Mails are lost if Dovecot is down
- Mailman stopped working after a reboot was performed
- AppArmor throws messages about multiple /run/dovecot file access
- /etc/dovecot/conf.d/92-plesk-service-imap-login.conf file is not created during the upgrade to Plesk 17.8
- Postfix stops after subscription IP address is changed: Failed to start Postfix Mail Transport Agent
DNS & Statistics
- Unable to reset DNS zone with DNS zone template via CLI
- Web statistics is updated several times during Daily Maintenance
- AWStats does not generate detailed 404 errors view
- HTTPS AWStats are not being updated if duplicate entries exist
- Unable to create a subdomain after installing BIND DNS server: Unable to create the subdomain test.example.com. because there is already a DNS record pointing to host test.example.com.
- Notify list in Windows DNS is emptied upon DNS zone modification in Plesk
Website Builder
- Unable to publish WPB site to Facebook: Facebook has detected that Parallels Presence Builder isn't using a secure connection to transfer information
- Presence Builder icon is shown for domain while Presence Builder is disabled in Service Plan
- Web Presence Builder cannot add more than one image in module
- How to change background image in Web Presence Builder?
- How to add custom font in Web Presence Builder?
- Unable to publish Web Presence Builder site: Unexpected server behavior. For details, see the product's log files.