KCS

KA Support

• License is not updating automatically for old Plesk versions with the error: cURL error description: SSL connect error(35)
• Updated license key is not valid: another server already uses this license

Internal Archived

• How to determine file or directory taking much disk space?

Internal Plesk articles

• How to install WordPress plugin in Plesk
• How to whitelist IP addresses for ModSecurity in Plesk?
• How to create new DocumentRoot location for new domain name
• Website is inaccessible: 504 Gateway Timeout

Knowledge Triage

• Cannot send/receive mail in Plesk: Milter service inet:127.0.0.1:12345: Connection refused
• Domains show Plesk default page: web service cannot operate: the IP address list with ID 31 is empty
• Unable to install or update Plesk for Linux, unable to download Plesk packages from autoinstall.plesk.com
• Could not create mail accounts because of an error: "Can't read encryption key"