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Domain log viewer in Plesk interface loads endlessly when Node.js is installed for the domain

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Aleksey Khikhich
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Plesk for Linux kb: bug

Symptoms

  • Domain log viewer in Domains > example.com > Logs continues loading indefinitely until a timeout error appears
  • Node.js is installed on the domain and its logs are enabled
  • Increasing the timeout just leads to endless loading
  • Logs are >100MB

Cause

Product issue: #PPPM-13826 "Timeout when opening Logs menu in the website dashboard"

  • Old bug:

    #PPPM-13697 "Opening Log Browser no longer results in an endless “loading” screen under specific circumstances."

    Fixed in:

Resolution

It will be addressed in future Plesk updates and can be tracked in the Change Log.

As a workaround, Node.js logs can be disabled by editing panel.ini and adding the following section:

CONFIG_TEXT: [ext-nodejs]
showApplicationLogs = false

Comments

1 comment

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  • Avatar
    Michael Gile

    Please provide instructions for getting at app logs from cli since the web interface fails.

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