WordPress Toolkit provides an error: Could not fetch the list of WordPress installations: Can not find domain by id 123 – Plesk Help Center

Plesk for Windows Plesk for Linux kb: fixed kb: bug ext: wptk

Applicable to:

WordPress Toolkit was updated in Plesk to the 5.12.0-6510 version.
WordPress menu in Plesk becomes inaccessible with:

PLESK_ERROR: Server Error
500 PleskExt\WpToolkit\Api\Exceptions\InternalServerErrorException
Could not fetch the list of WordPress installations: Can not find domain by id 123
Type PleskExt\WpToolkit\Api\Exceptions\InternalServerErrorException
Message Could not fetch the list of WordPress installations: Can not find domain by id 123
File InstallationsPrototypeController.php
Line 136
Domain with ID 123 is missing in Plesk GUI and in the psa database:

# plesk db "select * from domains where id=123"
Empty Output

Product issue:

#EXTWPTOOLK-9555 "WordPress Toolkit no longer breaks down with InternalServerError in case of internal database inconsistency."
Fixed in:
- WordPress Toolkit 5.12.1 02 August 2022

Please consider updating your server:

Update WordPress Toolkit to the latest version:

For Linux

Connect to the server via SSH.
Create a dump of the psa database:

CONFIG_TEXT: plesk db dump psa > psa.sql
Remove leftovers from the Plesk database:

# plesk db "truncate longtasks"
# plesk db "truncate longtaskparams"
For security reasons, create a backup of the WordPress Toolkit database:

# cp -p /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3{,.backup}
Access the WordPress Toolkit database in SQLite:

# sqlite3 /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3
Enable headers:

MYSQL_LIN: sqlite> .headers on
Get a WordPress instance ID using the domain ID from the error message. In this example, domainId is 123:

MYSQL_LIN: sqlite> select id from Instances where domainId=123;
id
66

Note: There might be several instances, make sure to execute the next step for each of them.
Remove all corresponding information:
- Using the domain ID:
  
  MYSQL_LIN: sqlite> DELETE FROM Instances where domainId=123;
- And using the instance ID obtained on step 7:
  
  MYSQL_LIN: sqlite> DELETE FROM InstanceProperties WHERE instanceId=66;
  sqlite> DELETE FROM InstancesDomains WHERE instanceId=66;
  sqlite> DELETE FROM Instances where id=66;
Exit SQLite:

MYSQL_LIN: sqlite> .quit

For Windows

Connect to the server via RDP.
Start a command prompt as an Administrator.
Create a dump of the psa database:

C:\> plesk db dump psa > C:\psa.sql
Remove leftovers from the Plesk database:

C:\> plesk db "truncate longtasks"
C:> plesk db "truncate longtaskparams"
Download a bundle of command-line tools for managing SQLite database files and extract the file sqlite3.exe.
Copy the sqlite3.exe file to the %plesk_dir%var\modules\wp-toolkit folder.
Open the %plesk_dir%var\modules\wp-toolkit folder in the File Explorer and create a copy of the WordPress Toolkit database wp-toolkit.sqlite3.
Start sqlite3.exe located in %plesk_dir%var\modules\wp-toolkit and access the WordPress Toolkit database using the command:

C:\> sqlite> .open wp-toolkit.sqlite3
Enable headers:

C:\> sqlite> .headers on
Get a WordPress instance ID using the domain ID from the error message. In this example, domainId is 123:

C:\> sqlite> select id from Instances where domainId=123;
id
66

Note: There might be several instances, make sure to execute the next step for each of them.
Remove all corresponding information:
- Using the domain ID:
  
  MYSQL_LIN:sqlite> DELETE FROM Instances where domainId=123;
- And using the instance ID obtained on step 10:
  
  MYSQL_LIN:sqlite> DELETE FROM InstanceProperties WHERE instanceId=66;
  sqlite> DELETE FROM InstancesDomains WHERE instanceId=66;
  sqlite> DELETE FROM Instances where id=66;
Close the sqlite3.exe window.

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