Plesk for Windows
Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
Retrieving Plesk license by clicking on the Retrieve Keys button in Tools & Settings > License Management fails:
CONFIG_TEXT: Key Authorization Problem
-
It is not possible to edit the email of the administrator in Plesk > Profile & Preferences:
PLESK_ERROR: Error: Sorry, we cannot update your profile at the moment. Please try again later.
Cause
A temporary issue in the Plesk Licensing System that has already been fixed.
Resolution
No additional actions are required.
Comments
2 comments
I still have the problem. I got this:
This license key is detected as problem. No further actions with this license key are allowed
Any further help ?
Hello,
I bought a plesk license today, but I made a mistake in the server as it does not work on my obsidian dedicated server.
What can I do?
I would like to know if I am paying for several plesk licenses for nothing.
The server in question was reinstalled a few weeks ago following a hardware crash. I have not been able to get the plesk licence I bought during the first installation in 2020 to work.
Is the licence not assigned to the server ip?
Thanks
Please sign in to leave a comment.