Applicable to:
- Plesk for Linux
Symptoms
The following errors are being displayed after executing the dnf upgrade or yum update with epel enabled on AlmaLinux or CloudLinux:
CONFIG_TEXT: Error: Problem: package plesk-php74-imagick-3.7.0-0redhat.8.220415.1034.x86_64 requires libMagickCore-6.Q16.so.6()(64bit), but none of the providers can be installed
- package plesk-php74-imagick-3.7.0-0redhat.8.220415.1034.x86_64 requires libMagickWand-6.Q16.so.6()(64bit), but none of the providers can be installed
- cannot install both ImageMagick-libs-6.9.12.48-2.el8.x86_64 and ImageMagick-libs-6.9.10.86-1.el8.x86_64
- cannot install both ImageMagick-libs-6.9.10.86-1.el8.x86_64 and ImageMagick-libs-6.9.12.48-2.el8.x86_64
- cannot install the best update candidate for package plesk-php74-imagick-3.7.0-0redhat.8.220415.1034.x86_64
- cannot install the best update candidate for package ImageMagick-libs-6.9.10.86-1.el8.x86_64
(try to add '--allowerasing' to command line to replace conflicting packages or '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)
Cause
Product issue:
-
#PPPM-13570 "On Plesk servers running on Red Hat Enterprise Linux 8 and its derivatives with the Extra Packages for Enterprise Linux (EPEL) repository configured, running the dnf update command now properly updates the “plesk-phpXX-imagick” packages."
Fixed in:- Plesk Obsidian 16 August 2022 (Linux)
- PHP Updates 13 July 2022 (Linux)
Resolution
Workaround
If update is not possible for some reason you may try the following
If the issue is not fixed automatically, execute the following procedure:
1. Connect to the server via SSH
2. Clean dnf cache:
# dnf clean metadata
3. Re-run system update:
# dnf update
Note: If exclude=ImageMagick-libs line was previously added to/etc/yum.repos.d/epel.repo file as a temporary workaround, remove it.
Comments
6 comments
Hello,
I think some info are missing:
Is this a temporary solution?
Should the changes which are made reverted later?
When is the bug fixed?
Thanks in advance!
Greetings to all,
I encounter this problem after installing plesk, as in Rocky Linux and Almalinux, and this info does not solve this problem for me.
If any of you have found a solution I would ask you to guide us as well.
Thank you!
Anton Kuznetsov
When will this bug be solved?
I thought it would be fixed in 18.0.45 version..
I want Plesk to solve this problem as soon as soon as possible.
We're running into this issue on RHEL8 as well. We put in a ticket with Plesk Support and they confirmed the issue, as well as provided a slightly different work-around.
What did work for us:
Instead of this:
Try this:
This is a per-command fix that helped the process fully ignore the ImageMagick package requirements, so we could at least do a manual patch in the meantime.
What didn't work for us:
We edited the epel.repo file to add the excludes to each section, then cleaned the dnf caches to make sure the change would be in place. However, running `dnf update` still failed.
In our case, it looks like the ImageMagick package is being provided by a Plesk third-party repo rather than the EPEL repo, so that may need to be where the excludes should be added? But we couldn't find a matching .repo file for that Plesk third-party repo, and didn't dig too much further.
A fix for this bug is planned to be released next week. The article will be updated when the patch is released.
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