360 Monitoring shows the error in Plesk: An unexpected error occurred




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    Petr (Edited )

    I have this problem after a new SSL certificate was issued for Plesk (I think for the administration interface). Since then the monitoring from the dashboard is not working, however the data is still being sent to the monitoring and the monitoring itself is working. Only the dashboard view does not work, in the log I see Http client exception: Unable to Connect to ssl://api.monitoring360.io:443. Error #0:

    The instructions here did not help. 

    EDIT: Plesk found some bug on their side, they fixed it. If you still have a problem, I recommend contacting support directly. Support responds very quickly, is extremely helpful and solves problems realistically. Quite nice to see well functioning support.

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    Matthias (Edited )

    Same here

    Plesk > Monitoring shows blank page with "An unexpected error occurred"

    yum update ca-certificates

     =  "Nothing to do."

    The following error is shown in the Log:
    ERR [extension/monitoring] Http client exception: Read timed out after 10 seconds

    This Error is mentioned HERE with solution "Can safely be ignored". Well, I'd do so, but as monitoring on monitoring.platform360.io is not working properly either, I think ignoring would not be the right thing to do.

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    CJ O'Reilly

    the command doesn't work on my ubuntu server

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