Unable to log in to Plesk after update to version 18.0.40: Lock Manager error: 'getrandom'.

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    Les Vikings

    Hi,

    Thank you for the information. Do you know when 18.0.41 will be released?

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    Martin Sauer

    Wie kann ich mich an den Service wenden, wenn ich meinen Lizenz Key nicht auslesen kann? Weder Online noch über Kommandozeile?

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    Kuzma Ivanov

    Hi Les Vikings

    This issue has already been addressed in Plesk Obsidian 18.0.40 Update 1.

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    Paul Siwek

    Same issue  here  too, yet  my  Kernel is above that of the mentioned document. soooo... now what !

    i'm also getting no updates showing as above.

    I'm now locked out of root, which is not a great position to be in.. and i can't login to the plesk CP either. 

     

     

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    Andrew Cutler

    It may fix the initial error of: Message Lock Manager error: 'getrandom', but less than 60 seconds after clicking update and getting the message: Downloading new installer, you will get "Connection refused" for anything on port 8447. If you leave it for a while, it will do the upgrade to 18.0.40 Update 1, but you will no longer be able to access anything on port 8447 (updates etc). How are we supposed to upgrade to the next release if port 8447 doesn't work?

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    Andrew Cutler

    This issue was resolved for me and multiple other users with the 18.0.41 update https://docs.plesk.com/release-notes/obsidian/change-log/#plesk-18041

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    Paul Siwek

    that's great, but how can we update if we can't get to the update portal using 8447? i assume via ssh ?

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    Andrew Cutler

    Yes you can SSH in and upgrade via the command line: https://support.plesk.com/hc/en-us/articles/213408749--How-to-upgrade-Plesk-to-the-next-release

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