On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to access Plesk Installer page from an Apple device: Your connection is not private

Avatar
Alex Davydov
Updated
Follow
Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

It is not possible to access the Plesk Installer page over 8447 port from an iOS or macOS device with the following certificate warning message, whereas Plesk panel is secured with a valid SSL certificate and it is possible to access it via 8443:

Your connection is not private
NET::ERR_CERT_COMMON_NAME_INVALID

Cause

Certificate chain error after the Let's Encrypt's root certificate update - the installer page is served with an outdated certificate.

This behavior is designated as a bug with ID PI-729 and is planned to be fixed in upcoming Plesk updates.

Resolution

Until the bug is fixed, ignore the certificate warning and proceed to the Plesk Installer page via HTTP.

As an alternative, Plesk Installer menu can be accessed via command-line interface using plesk installer command.

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles