- I purchased a license for 360 monitoring, but it is not activated in the platform
- I purchase a license for Plesk extension, but nothing happens when retrieving the keys
- I purchased a license for Plesk, when trying to install it an error occurs:
PLESK_ERROR: error code: 2, the activation code is not found.
There is a delay in license creation.
In case subscription cannot be found in KAPC, license was not created. Locate paid order in cleverbridge commerce assistant in 'Purchases' section > right click on the search result > Send Instant notification > check the subscription in KAPC
Important: a different activation code and license number can be created.
If a license is still not created, Plesk CS team should create a ticket to KA-support