Unable to access KernelCare extension after its installation: The KernelCare extension has been successfully installed. Please allow up to 5 minutes for all components to be fully configured

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    Infobam NC

    The commands above do work but the KernelCare extension still shows an error message:

    The KernelCare extension has been successfully installed, but some components could not be installed. Please look in the Plesk log (panel.log), and reinstall the components by clicking the button below.

    When clicking the "Reinstall components" it will generate some files in the /opt/psa/var/modules/kernelcare-plesk folder :

    But then disappears leaving the file "packagemustberemoved":

    I've done the whole procedure several times but still stuck here.
    FYI my Plesk is up to date.

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    Boghian Mihai Alexandru (Edited )

    I have the same problem and if I look in the panel.log I see the following line

    ERR [extension/kernelcare-plesk] Error message: E: Unable to correct problems, you have held broken packages.

    I use debian 10

    I also followed the instructions below, but it didn't work :

    https://support.plesk.com/hc/en-us/articles/213367169

     

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  • Same behavior as above also on latest Debian 11.

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    Eugenio Carrio Donoso

    The Resolution for KernelCare helped me, thank you very much!

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