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Unable to move subscription via CLI on Plesk for Windows: example.com is out of webspace

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Alex Davydov
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Plesk for Windows kb: bug

Applicable to:

  • Plesk for Windows

Symptoms

  • Unable to move subscription via CLI, the following error is returned:

    C:\Windows\system32>plesk bin site --move example.com -login example -passwd 1234
    F:\Domains\test.com\example.com is out of webspace
    exit status 1

  • Plesk interface might be unavailable with the following error message:

    ServerError
    500 PleskFatalException
    F:\Domains\test.com\example.com is out of webspace
    Type: PleskFatalException
    Message: F:\Domains\test.com\example.com is out of webspace
    File: Webspace.php
    Line: 403

Cause

Database inconsistency bug with ID PPPM-13079 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround until the bug is fixed apply the steps below:

  1. Connect into the server via RDP.

  2. Open the Windows terminal and run the Plesk utility:

    plesk repair web -y

Note: plesk repair web command might execute for a long time depending on websites number, also websites might be unavailable during that procedure.

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