Unable to create subdomain in Plesk: plesk-task-manager service might not be running

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  Manas Mohamed October 20, 2021 02:25 (Edited October 20, 2021 02:35)

  
  I'm still having the issue, I get this when I check for the status

  systemctl status plesk-task-manager.service

  plesk-task-manager.service - Plesk Task Manager Service Loaded: loaded (/lib/systemd/system/plesk-task-manager.service; 
  enabled; vendor preset: enabled) 
  Drop-In: /lib/systemd/system/plesk-task-manager.service.d 
  └─respawn.conf Active: activating (auto-restart) (Result: exit-code) 
  since Wed 2021-10-20 10:10:01 HKT; 1s ago Process: 12233 ExecStart=/usr/lib/plesk-task-manager 
  --config /opt/psa/admin/conf/task-manager.yml --data /var/li Main PID: 12233 (code=exited, status=1/FAILURE)
  
  

  and shows the same error even after trying to enable & start the plesk-task-manager service
  
  What I have tried so far:
  - The above solution
  - Tried to repair plesk "plesk repair all -y"

  - Restart server 
  
  Any help would be appreciated, Thanks in advance!

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  Ahmad Khairun October 09, 2022 16:32 (Edited October 09, 2022 16:35)

  Not Helpful at all.
  
  The service can't be activated at all. Many process can't be finished. A few features that became error after this service suddenly erorr:
  
  1. I can't start Cgroups
  2. Cannot scan WordPress with WP-Toolkit
  3. Monitoring keep getting error.
  4. Subscription monitoring keep dissappearing.
  5. I can't start couple of service.

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  Stefan Yakubov October 10, 2022 08:08

  Hello, @Ahmad Khairun

  At this point I'd recommend checking the Plesk Task Manager's log file - /var/log/plesk/task-manager.log

  During the failure startup attempts a relevant error information should be logged.

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  Ahmad Khairun October 12, 2022 06:02

  Nothing, it's empty

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  Stefan Yakubov October 12, 2022 08:15

  @Ahmad Khairun

  Means the article isn't applicable in your case. I'd recommend filing a technical support request then:

  https://support.plesk.com/hc/en-us

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  Ahmad Khairun October 13, 2022 04:33

  I solve my problem :
  
  1. Check your plesk-task-manager error with:

  journalctl -u plesk-task-manager.service | less

  In my case, it because of the ownership of the log file is changing (probably deleted by me). It shows:

  Oct 12 10:14:25 sg01.infinix.co.id plesk-task-manager[976457]: 2022/10/12 10:14:25 Cannot open '/var/log/plesk/task-manager.log' log for writing: open /var/log/plesk/task-manager.log: permission denied

  2. I check for the said file for ownership and permission :

  # ls -lash /var/log/plesk | grep task-manager.log
     0 -rw-r--r--  1 root   root      0 Oct  9 02:13 task-manager.log

  3. Fix the file ownership by setting psaadm:psaadm as the owner and group for the task-manager.log file with the command below:

  chown psaadm:psaadm /var/log/plesk/task-manager.log

  4. Don't forget to enable and restart the plesk-task-manager service just to be sure:

  systemctl enable plesk-task-manager && systemctl start plesk-task-manager

  5. Check your plesk-task-manager, it should be running (I hope):

  # systemctl status plesk-task-manager.service
  ● plesk-task-manager.service - Plesk Task Manager Service
       Loaded: loaded (/lib/systemd/system/plesk-task-manager.service; enabled; vendor preset: enabled)
      Drop-In: /usr/lib/systemd/system/plesk-task-manager.service.d
               └─respawn.conf
       Active: active (running) since Wed 2022-10-12 13:14:48 WIB; 9s ago
     Main PID: 1362147 (plesk-task-mana)
        Tasks: 13 (limit: 35141)

  I hope this help if by anychance you have similar problem.

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