On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at MyPlesk.com/Plesk360/Platform360 please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to create subdomain in Plesk: plesk-task-manager service might not be running

Avatar
Martin Dias
Updated
Follow
Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

If you received a ticket bout this issue, notify developers at #fc-task-manager slack channel

  • Unable to create subdomain in Plesk:

    Domain sub.example.com creation failed:
    Cannot connect to the task manager (plesk-task-manager service might not be running): No such file or directory

  • plesk-task-manager service is not running:

    # systemctl status plesk-task-manager.service
    ● plesk-task-manager.service - Plesk Task Manager Service
    Loaded: loaded (/lib/systemd/system/plesk-task-manager.service; disabled; vendor preset: enabled)
    Active: inactive (dead)

Cause

Disabled plesk-task-manager service.

Resolution

  1. Connect to the server via SSH.

  2. Enable and start plesk-task-manager service:

    # systemctl enable plesk-task-manager.service && systemctl start plesk-task-manager.service

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles