Plesk for Linux
kb: bug
Applicable to:
- Plesk for Linux
Symptoms
Advanced Monitoring on Plesk server does not show any data after update:
PLESK_ERROR: Metric request error
Cause
Bug with ID EXTPLESK-2710 that will be fixed in future updates of the Advanced Monitoring extension.
Approximate ETA for fix is next week (14.06.2021 - 18.06.2021)
Resolution
As a workaround:
Click on a section to expand
For Linux:
- Connect to the server via SSH
- Run the following command to downgrade grafana package:
RPM-based systems (CentOS, RHEL):
# yum downgrade grafana-7.5.7-1.x86_64
APT-based systems (Ubuntu, Debian):
# apt-get install grafana=7.5.5
- Log in to Plesk
- Go to Tools and Settings > System Updates > All Packages tab, find grafana using the search bar, select it and click Lock to prevent automatic update of the package:
Note: When bug is fixed revert this change
For Windows:
- Connect to the server via RDP
- Download the file grafana-1.2.2-228.zip.
CONFIG_TEXT: Login: plesk
Password: VB3QnSjtZO5rtv1E - Log in to Plesk
- Go to Extensions and install Panel.ini Editor extension
- Go to Extensions > My Extensions > Panel.ini editor > Edit and add the following lines to allow installing extensions from zip archives:
CONFIG_TEXT: [ext-catalog]
extensionUpload = true - Go to Extensions > My Extensions and click Upload Extension
- Select grafana-1.2.2-228.zip to upload
- Once the installation is complete, go to Advanced Monitoring, and click Fix installation, in case such a button appears
Note: There is a User Voice request regarding such operations through Plesk utilities via CLI. The request can be found here: Lock system package updates via CLI
Comments
9 comments
Same problem since yesterday Plesk upgrade (18.0.36) under Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-74-generic x86_64). Please advice. Greets
Wir haben die Version 18.0.35, aber haben seit heute ebenfalls das gleiche Problem.
Hello @Markus,
For Ubuntu 20.04 it is required to downgrade the package with the following command:
# apt-get install grafana=7.5.5
The article will be updated accordingly.
Initial PANIC set in, then tried this and downgrade works.
Version 18.0.35 Update #2, last updated on May 28, 2021 03:24 AM
I'm seeing the same issue on Windows. Can the article be updated to include instructions for a resolution for Windows as well?
Hello @Chad Thornburg,
The article is updated with workaround for Windows systems.
Is there a way to perform the package lock from cli as we have many server to perform this workaround on?
Thanks for the workaround, it worked for me!
Is PLESK planing to fix this issue, so that we can use the up-to-date grafana versions?
Hello @Wolfgang Reidlinger,
The development team has provided an approximate ETA - update should be released next week (14.06.2021 - 18.06.2021). The article will be updated when the bug is fixed.
Please sign in to leave a comment.