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Advanced Monitoring on Plesk server does not show any data after update: Metric request error

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15 comments

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    Markus

    Same problem since yesterday Plesk upgrade (18.0.36) under Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-74-generic x86_64). Please advice. Greets

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    Athanasios Michailidis

    Wir haben die Version 18.0.35, aber haben seit heute ebenfalls das gleiche Problem.

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    Vladimir Chernikov

    Hello @Markus,

    For Ubuntu 20.04 it is required to downgrade the package with the following command:
    # apt-get install grafana=7.5.5

    The article will be updated accordingly. 

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    Admin

    Initial PANIC set in, then tried this and downgrade works.

    OS CentOS Linux 7.9.2009 (Core)
    Product Plesk Obsidian
    Version 18.0.35 Update #2, last updated on May 28, 2021 03:24 AM
     
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    Chad Thornburg

    I'm seeing the same issue on Windows.  Can the article be updated to include instructions for a resolution for Windows as well?

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    Vladimir Chernikov

    Hello @Chad Thornburg,

    The article is updated with workaround for Windows systems.

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    Swift Support

    Is there a way to perform the package lock from cli as we have many server to perform this workaround on?

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    Wolfgang Reidlinger

    Thanks for the workaround, it worked for me!
    Is PLESK planing to fix this issue, so that we can use the up-to-date grafana versions?

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    Vladimir Chernikov

    Hello @Wolfgang Reidlinger,

    The development team has provided an approximate ETA - update should be released next week (14.06.2021 - 18.06.2021). The article will be updated when the bug is fixed.

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    Mark ltd

    Hi, when will an update come out?

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    Gregor

    I can confirm that this is fixed now with the latest update (Plesk Obsidian 18.0.36)

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    Dirk Pape

    I cannot confirm this.

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    Alexander Yamshanov

    Since Advanced Monitoring v1.4.3 and Grafana v1.2.3 extensions, Grafana8 is supported. If graphs are not displayed, I suggest checking that the Advanced Monitoring and Grafana extensions are up to date.

    https://docs.plesk.com/release-notes/obsidian/change-log/#advanced-monitoring-1.4.3

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    Dirk Pape

    Alexander Yamshanov Thanks, I can confirm that it works again after first deinstalling both extension and then reinstalling them

     

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    Markus

    Thanks for fixing it by the updates of Grafana and Advanced Monitoring. Update was successful from broken 8.0.2 to working 8.0.3.

    Lots of greets

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