On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at MyPlesk.com/Plesk360/Platform360 please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Advanced Monitoring on Plesk server does not show any data after update: Metric request error

Avatar
Vladimir Chernikov
Updated
Follow
Plesk for Windows Plesk for Linux kb: fixed kb: bug

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Advanced Monitoring on Plesk server does not show any data after update:

PLESK_ERROR: Metric request error

grafana.png

Cause

Product issue:

  • #EXTPLESK-2710 "Updating Grafana to version 8.0 and later no longer breaks the extension. Note: To use Advanced Monitoring 1.4.3 with Grafana 8.0, you need to have the Grafana extension version 1.2.3."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

Update Advanced Monitoring and Grafana to the latest version.

If update is not possible for some reason, as a workaround: 

Click on a section to expand

For Linux:
  1. Connect to the server via SSH
  2. Run the following command to downgrade grafana package:
    RPM-based systems (CentOS, RHEL):

    # yum downgrade grafana-7.5.7-1.x86_64

    APT-based systems (Ubuntu, Debian):

    # apt-get install grafana=7.5.5

  3. Log in to Plesk
  4. Go to Tools and Settings > System Updates > All Packages tab, find grafana using the search bar, select it and click Lock to prevent automatic update of the package:
    grafana.JPG

    Note: When bug is fixed revert this change

For Windows:
  1. Connect to the server via RDP
  2. Download the file grafana-1.2.2-228.zip. 

    CONFIG_TEXT: Login: plesk
    Password: VB3QnSjtZO5rtv1E

  3. Log in to Plesk
  4. Go to Extensions and install Panel.ini Editor extension
  5. Go to Extensions > My Extensions > Panel.ini editor > Edit and add the following lines to allow installing extensions from zip archives:

    CONFIG_TEXT: [ext-catalog]
    extensionUpload = true

  6. Go to Extensions > My Extensions and click Upload Extension 
  7. Select grafana-1.2.2-228.zip to upload
  8. Once the installation is complete, go to Advanced Monitoring, and click Fix installation, in case such a button appears

Note: There is a User Voice request regarding such operations through Plesk utilities via CLI. The request can be found here: Lock system package updates via CLI

Comments

15 comments

Sort by Date Votes
  • Avatar
    Markus

    Same problem since yesterday Plesk upgrade (18.0.36) under Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-74-generic x86_64). Please advice. Greets

    1
    Comment actions Permalink
  • Avatar
    Athanasios Michailidis

    Wir haben die Version 18.0.35, aber haben seit heute ebenfalls das gleiche Problem.

    0
    Comment actions Permalink
  • Avatar
    Vladimir Chernikov

    Hello @Markus,

    For Ubuntu 20.04 it is required to downgrade the package with the following command:
    # apt-get install grafana=7.5.5

    The article will be updated accordingly. 

    1
    Comment actions Permalink
  • Avatar
    Admin

    Initial PANIC set in, then tried this and downgrade works.

    OS CentOS Linux 7.9.2009 (Core)
    Product Plesk Obsidian
    Version 18.0.35 Update #2, last updated on May 28, 2021 03:24 AM
     
    0
    Comment actions Permalink
  • Avatar
    Chad Thornburg

    I'm seeing the same issue on Windows.  Can the article be updated to include instructions for a resolution for Windows as well?

    0
    Comment actions Permalink
  • Avatar
    Vladimir Chernikov

    Hello @Chad Thornburg,

    The article is updated with workaround for Windows systems.

    0
    Comment actions Permalink
  • Avatar
    Swift Support

    Is there a way to perform the package lock from cli as we have many server to perform this workaround on?

    1
    Comment actions Permalink
  • Avatar
    Wolfgang Reidlinger

    Thanks for the workaround, it worked for me!
    Is PLESK planing to fix this issue, so that we can use the up-to-date grafana versions?

    1
    Comment actions Permalink
  • Avatar
    Vladimir Chernikov

    Hello @Wolfgang Reidlinger,

    The development team has provided an approximate ETA - update should be released next week (14.06.2021 - 18.06.2021). The article will be updated when the bug is fixed.

    3
    Comment actions Permalink
  • Avatar
    Mark Lollone

    Hi, when will an update come out?

    2
    Comment actions Permalink
  • Avatar
    Gregor

    I can confirm that this is fixed now with the latest update (Plesk Obsidian 18.0.36)

    0
    Comment actions Permalink
  • Avatar
    Dirk Pape

    I cannot confirm this.

    0
    Comment actions Permalink
  • Avatar
    Alexander Yamshanov

    Since Advanced Monitoring v1.4.3 and Grafana v1.2.3 extensions, Grafana8 is supported. If graphs are not displayed, I suggest checking that the Advanced Monitoring and Grafana extensions are up to date.

    https://docs.plesk.com/release-notes/obsidian/change-log/#advanced-monitoring-1.4.3

    0
    Comment actions Permalink
  • Avatar
    Dirk Pape

    Alexander Yamshanov Thanks, I can confirm that it works again after first deinstalling both extension and then reinstalling them

     

    0
    Comment actions Permalink
  • Avatar
    Markus

    Thanks for fixing it by the updates of Grafana and Advanced Monitoring. Update was successful from broken 8.0.2 to working 8.0.3.

    Lots of greets

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles