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Advanced Monitoring on Plesk server does not show any data after update: Metric request error

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Vladimir Chernikov
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Plesk for Windows Plesk for Linux kb: fixed kb: bug

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Advanced Monitoring on Plesk server does not show any data after update:

PLESK_ERROR: Metric request error

grafana.png

Cause

Product issue:

  • #EXTPLESK-2710 "Updating Grafana to version 8.0 and later no longer breaks the extension. Note: To use Advanced Monitoring 1.4.3 with Grafana 8.0, you need to have the Grafana extension version 1.2.3."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

Update Advanced Monitoring and Grafana to the latest version.

If update is not possible for some reason, as a workaround: 

Click on a section to expand

For Linux:
  1. Connect to the server via SSH
  2. Run the following command to downgrade grafana package:
    RPM-based systems (CentOS, RHEL):

    # yum downgrade grafana-7.5.7-1.x86_64

    APT-based systems (Ubuntu, Debian):

    # apt-get install grafana=7.5.5

  3. Log in to Plesk
  4. Go to Tools and Settings > System Updates > All Packages tab, find grafana using the search bar, select it and click Lock to prevent automatic update of the package:
    grafana.JPG

    Note: When bug is fixed revert this change

For Windows:
  1. Connect to the server via RDP
  2. Download the file grafana-1.2.2-228.zip. 

    CONFIG_TEXT: Login: plesk
    Password: VB3QnSjtZO5rtv1E

  3. Log in to Plesk
  4. Go to Extensions and install Panel.ini Editor extension
  5. Go to Extensions > My Extensions > Panel.ini editor > Edit and add the following lines to allow installing extensions from zip archives:

    CONFIG_TEXT: [ext-catalog]
    extensionUpload = true

  6. Go to Extensions > My Extensions and click Upload Extension 
  7. Select grafana-1.2.2-228.zip to upload
  8. Once the installation is complete, go to Advanced Monitoring, and click Fix installation, in case such a button appears

Note: There is a User Voice request regarding such operations through Plesk utilities via CLI. The request can be found here: Lock system package updates via CLI

Comments

15 comments

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  • Avatar
    Markus

    Same problem since yesterday Plesk upgrade (18.0.36) under Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-74-generic x86_64). Please advice. Greets

    1
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  • Avatar
    Athanasios Michailidis

    Wir haben die Version 18.0.35, aber haben seit heute ebenfalls das gleiche Problem.

    0
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  • Avatar
    Vladimir Chernikov

    Hello @Markus,

    For Ubuntu 20.04 it is required to downgrade the package with the following command:
    # apt-get install grafana=7.5.5

    The article will be updated accordingly. 

    1
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  • Avatar
    Admin

    Initial PANIC set in, then tried this and downgrade works.

    OS CentOS Linux 7.9.2009 (Core)
    Product Plesk Obsidian
    Version 18.0.35 Update #2, last updated on May 28, 2021 03:24 AM
     
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  • Avatar
    Chad Thornburg

    I'm seeing the same issue on Windows.  Can the article be updated to include instructions for a resolution for Windows as well?

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  • Avatar
    Vladimir Chernikov

    Hello @Chad Thornburg,

    The article is updated with workaround for Windows systems.

    0
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  • Avatar
    Swift Support

    Is there a way to perform the package lock from cli as we have many server to perform this workaround on?

    1
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  • Avatar
    Wolfgang Reidlinger

    Thanks for the workaround, it worked for me!
    Is PLESK planing to fix this issue, so that we can use the up-to-date grafana versions?

    1
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  • Avatar
    Vladimir Chernikov

    Hello @Wolfgang Reidlinger,

    The development team has provided an approximate ETA - update should be released next week (14.06.2021 - 18.06.2021). The article will be updated when the bug is fixed.

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  • Avatar
    Mark Lollone

    Hi, when will an update come out?

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  • Avatar
    Gregor

    I can confirm that this is fixed now with the latest update (Plesk Obsidian 18.0.36)

    0
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  • Avatar
    Dirk Pape

    I cannot confirm this.

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  • Avatar
    Alexander Yamshanov

    Since Advanced Monitoring v1.4.3 and Grafana v1.2.3 extensions, Grafana8 is supported. If graphs are not displayed, I suggest checking that the Advanced Monitoring and Grafana extensions are up to date.

    https://docs.plesk.com/release-notes/obsidian/change-log/#advanced-monitoring-1.4.3

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  • Avatar
    Dirk Pape

    Alexander Yamshanov Thanks, I can confirm that it works again after first deinstalling both extension and then reinstalling them

     

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  • Avatar
    Markus

    Thanks for fixing it by the updates of Grafana and Advanced Monitoring. Update was successful from broken 8.0.2 to working 8.0.3.

    Lots of greets

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