Unable to update a WordPress instance in Plesk using Smart Updates: Smart Update was unable to correctly clone your website for further analysis

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    Miomir Besarabic

    I got this error message:

    "Smart Update was unable to correctly clone your website for further analysis. Please try again later.
    MySQL server has gone away"

    The website is running only on Nginx with Nginx Caching. Could the reason be the same? Smart Updates works only with Apache?

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    Anton Maslov

    @Miomir,

    Generally error "MySQL server has gone away" looks like something wrong with MySQL server. It might have different reasons behind thought - it might be corrupted database going "down" on attempt to access it or timeout or open files limit and etc.

    Please check /var/log/plesk/panel.log for error code as well as mysql.log itself 

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