Restoring a FTP Backup under Tools & Settings > Backup Manager returns the error message such as the following:
MYSQL_LIN: Error: Failed to parse response. Reason: XML error at line 5 column 59. Error message: Invalid character Process output: 199 Unable to import file as dump: pmm-ras failed (Error code = 1): STDOUT: Import error: Archive's entry name ïEB´·4=¸ÊcÒ STDERR:
No additional logs can be found under
/usr/local/psa/PMM/logs/restore-<datetime>with Plesk debug enabled.
The issue is considered as a Plesk bug with id #PPPM-11040, which will be fixed in future product updates.
As a Workaround:
1. Connect to the server using SSH
2. Copy the backup from external FTP to the server storage.
3. Restore the backup via CLI:
MYSQL_LIN: # plesk bin pleskrestore --restore "/root/example.com.zip" -ignore-sign -verbose -level domains