Applicable to:
- Plesk for Windows
Symptoms
-
Plesk is inaccessible with the below error in browser:
CONFIG_TEXT: ERROR: Exception: Unable to get PSADb administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \.pipe\P_7da1332a-fe05-4176-91f2-4c4457fb71f0at<br> at (Con::ClientOverlappedPipe::create line 503)<br> at get shared instance of PleskSrvClient(PleskSrvClient::getinstance line 348)<br> at (zif_get_psadb_admin_password line 251)
Additionally, an exception has occurred while trying to report this error: Zend_Exception
No entry is registered for key ':dbAdapter' (Helper.php:68) -
The
plesk logincommand returns the following error:C:\> The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\.\pipe\P_949c3a9a-99ed-4320-b349-b9e25ce62cdc
at (Con::ClientOverlappedPipe::create line 518)
at get shared instance of PleskSrvClient(PleskSrvClient::getInstance line 364)
at Unable to execute CU(wmain line 85)exit status 1 -
Plesk Management Service is shown as stopped and cannot be started with the following error:
CONFIG_TEXT: The service cannot accept control messages at this time. (Error code 1061) at ControlService 'plesksrv' with code 1
at (service::controlServie line 508)
at startService(plesksrv)(service::startService line 274)
Cause
The plesksrv.exe process is hung.
Resolution
Warning: If the process is not shown in Task Manager, kill the process with Process Explorer Sys utility: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
-
Connect to the Plesk server via RDP.
-
Start Windows Task Manager and end the
plesksrv.exeprocess. -
Start Plesk Management Service from Plesk Services Monitor or Windows Services.
Comments
2 comments
Anyone figure this out yet? I have not been able to access Plesk from Godaddy or through RDP to VPS
{"message":"ERROR: Exception: Unable to get PSADb administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \\\\.\\pipe\\P_c3a505b3-16f6-4fb2-a405-1e7be8a7ec98<br> at (Con::ClientOverlappedPipe::create line 518)<br> at Unable to call getInstance()(PleskSrvClient::getInstance line 364)<br> at (zif_get_psadb_admin_password line 277)\n\nAdditionally, an exception has occurred while trying to report this error: Zend_Exception\nNo entry is registered for key 'dbAdapter' (Helper.php:65)","kbArticleUrl":"http:\/\/kb.plesk.com\/plesk-error\/search?metaId=f825e97b6b854632d240e67c8fce648f&messageId=f814e7ef6203cbccc14f57ab9f422f89&file=Helper.php&line=65&type=Exception&version=18.0.40&message=Unable+to+get+PSADb+administrator+password%3A+The+system+cannot+find+the+file+specified.+%28Error+code+%29+at+Unable+to+connect+to+pipe+%2F.%2Fpipe%2FP_%3Cbr%3E+++at+%28Con%3A%3AClientOverlappedPipe%3A%3Acreate+line+%29%3Cbr%3E+++at+Unable+to+call+getInstance%28%29%28PleskSrvClient%3A%3AgetInstance+line+%29%3Cbr%3E+++at+%28zif_get_psadb_admin_password+line+%29"}
Hello Folks. I was able to find out the issue after a few days of trouble shooting and banging my head against the computer. If this helps anyone avoid the same distress and keeps you from questioning your role as a technical professional, I'm glad to help.
Plesk did not become "corrupted" as I had thought. The anti-malware program Malwarebytes falsely identified and quarantined pleskserv.exe as virus. Once I removed it from quarantine and rebooted, Plesk came back up and I was able to login as normal. All my sites are there and all Plesk command line checks check out.
Pierre
CEO
Excellence Digital
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