- Plesk Onyx for Windows
- Unable to login to Plesk under Client using session link or valid credentials, Customers > Log In as Customer shows:
CONFIG_TEXT: The page isn’t redirecting properlyOR
CONFIG_TEXT: This page isn’t working
C:\Program Files (x86)\Plesk\admin\logs\php_error.logcontains below error:
CONFIG_TEXT: [2019-08-01 00:00:00] ERR [panel] Access to the location web/setup is denied.
- #PPPM-10858 "The “Log In as Customer” link is no longer shown next to customers that do not have subscriptions."
- Plesk Obsidian 27 August 2019 (fixed as PPP-43639)
If update is not possible for some reason you may try the following
- Login to the server via RDP.
Create backup of psa database:
C:\> plesk db dump psa > C:\psa.backup.sql
C:\> plesk db -e "update smb_users set subscriptionDomainId='0' where subscriptionDomainId='-1';"
Note: In case of some additional user had access to only one specific subscription now it may appear that this user has access to all subscriptions. Access to subscriptions can be changed at Subscriptions > example.com > Users > click on need user > Change Settings > Access to subscriptions