License upgrade fails in My Plesk

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    cherif

    عن طريق إدخال رمز التفعيل ومحاولة الاتصال مثل ما فعلت ظهر لي خطأ = Could not update the license. Make sure that connections to the license server ka.plesk.com on TCP port 443 are not blocked. See how to do so

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    Maxim Krasikov

    Hi @cherif,

    Please find the troubleshooting steps below:
    https://support.plesk.com/hc/en-us/articles/213383529

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    Steve Dave

    I was charged for a license renewal whilst the subscription to the server hosting account was canceled.

    Is there a way I can transfer this new subscription to my new server?

     

    Thank you

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    Ivan Postnikov

    Hello Steve Dave

    To resolve this, please, directly contact our Customer Success team: https://www.plesk.com/licensing-and-purchase-support/

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    Kai Lundy

    Hello I have been charged and have no idea how I could be charged for something I don't even know about Reference #218426769: Your Plesk Web Admin Edition subscription. I will report fraud to my bank but I want to know how much has been taken and when and how i get all the money returned. I also want to know how you can do this and make it so hard to stop it happening. 

     

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    Anzhelika Khapaknysh

    @Kai Lundy,

    Please contact our Customer Success Team for assistance.

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    Saiful Huda
    why my account is suspended
     
     
     
     
     
     
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    Ivan Postnikov

    Hello Saiful Huda

    Please, contact our Customer Success team if the license was purchased from us: https://www.plesk.com/licensing-and-purchase-support/.

    If not, please contact the reseller from who the license was purchased.

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    Saulius Balsys

    Hello,

    I ordered license, but it says that I have more than 10 domains so have to buy another one.

    How can I change my subscription? subscription S36567746.

    Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key. The amount of currently used resources exceeds the limits defined by your license. The number of websites hosted on the server exceeds the limits defined by your license. You have 12 sites hosted; your license allows hosting only 10 sites.

    Thank you!

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    Ivan Postnikov

    Hello Saulius Balsys

    You may upgrade the license using this instruction: https://support.plesk.com/hc/en-us/articles/213934825

    In case of additional licensing questions, please, submit a request to the sales team: https://www.plesk.com/licensing-and-purchase-support/

     

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