Plesk360
Platform360
Question
- License was not upgraded in Plesk 360
- When clicking 'Upgrade' it shows: The service is temporarily unavailable. Please try again later.
Answer
If you tried to upgrade your license in Plesk 360 several times and now getting the message
PLESK_ERROR: Cannot perform the current operation because the previous one (for example, the change of the payment method) was not finished. Finish the previous operation to proceed.
that means the payment for upgrade was not processed. Cleverbridge sent an email to you regarding failed transaction.
- Please check your mailbox (for the email that is assigned with the license), open email from cleverbridge and proceed with the payment through the direct link.
- Once upgraded, please Log in to Plesk and retrieve keys.
In case any assistance is required, please contact licensing team via chat in Plesk 360 or through the form Plesk licensing and purchase support.
Comments
10 comments
عن طريق إدخال رمز التفعيل ومحاولة الاتصال مثل ما فعلت ظهر لي خطأ = Could not update the license. Make sure that connections to the license server ka.plesk.com on TCP port 443 are not blocked. See how to do so
Hi @cherif,
Please find the troubleshooting steps below:
https://support.plesk.com/hc/en-us/articles/213383529
I was charged for a license renewal whilst the subscription to the server hosting account was canceled.
Is there a way I can transfer this new subscription to my new server?
Thank you
Hello Steve Dave
To resolve this, please, directly contact our Customer Success team: https://www.plesk.com/licensing-and-purchase-support/
Hello I have been charged and have no idea how I could be charged for something I don't even know about Reference #218426769: Your Plesk Web Admin Edition subscription. I will report fraud to my bank but I want to know how much has been taken and when and how i get all the money returned. I also want to know how you can do this and make it so hard to stop it happening.
@Kai Lundy,
Please contact our Customer Success Team for assistance.
why my account is suspendedHello Saiful Huda
Please, contact our Customer Success team if the license was purchased from us: https://www.plesk.com/licensing-and-purchase-support/.
If not, please contact the reseller from who the license was purchased.
Hello,
I ordered license, but it says that I have more than 10 domains so have to buy another one.
How can I change my subscription? subscription S36567746.
Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key. The amount of currently used resources exceeds the limits defined by your license. The number of websites hosted on the server exceeds the limits defined by your license. You have 12 sites hosted; your license allows hosting only 10 sites.
Thank you!
Hello Saulius Balsys
You may upgrade the license using this instruction: https://support.plesk.com/hc/en-us/articles/213934825
In case of additional licensing questions, please, submit a request to the sales team: https://www.plesk.com/licensing-and-purchase-support/
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