Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

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What to do if Wordpress website is hacked or infected?

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Vladimir Chernikov
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Plesk for Windows Plesk for Linux kb: how-to ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

What to do if Wordpress website is hacked or infected?

Answer

  1. Contact third-party information security experts in order to identify the source of the attack, confirm that it is a not false positive detection and clean up infected files. 
  2. Reset all system users passwords (FTP users), Plesk users passwords, WordPress users passwords
  3. Update web applications like WordPress, Joomla, etc up to date and their plugins.
  4. Follow Plesk security best practices

Additional information

How to secure WordPress in Plesk?

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