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WordPress instances marked as broken in: Plesk WordPress Toolkit has found WordPress files at the following path

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George Alibegashvili
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Plesk for Windows Plesk for Linux kb: technical ext: wptk ABT: Group B

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Symptoms

  • The WordPress Instance marked as broken in Plesk > Domains > example.com > WordPress the following message shown, however, WordPress site however is working correctly:

    CONFIG_TEXT: WordPress Toolkit has found WordPress files at the following path: /var/www/vhosts/example.com/httpdocs/wordpress
    However, it does not seem that this WordPress website is working. Try restoring the website from a backup or cleaning up the redundant files.

  • The following error can be found in /var/log/plesk/panel.log:

    CONFIG_TEXT: Failed to change directory to /var/www/vhosts/example.com/httpdocs/wordpress: No such file or directory

Cause

WordPress content was moved manually to the different directory, due to this WordPress database has not been updated with information about this change. The directory mentioned in the error message is actually missing on the server or no files can be found inside:

# ll /var/www/vhosts/example.com/httpdocs/wordpress:
ls: cannot access /var/www/vhosts/example.com/httpdocs/wordpress:: No such file or directory

Resolution

    1. Login into Plesk and click Scan in Domains > example.com > WordPress: that way instance will be detected by WordPress Toolkit;
    2. Detach affected instance;
      22.PNG
In case Plesk for Linux is used
  1. Connect to the Plesk server via SSH.

  2. Create a dump of the Plesk database 

  3. Create backup of WordPress ToolKit database:

    # cp -p /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3{,.backup}

  4. Remove leftovers of affected instance from WordPress Toolkit database:

    # sqlite3 /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3
    # sqlite> .headers on
    # sqlite> select instanceId from InstancesDomains where domainId=123;
    instanceId
    567
    # sqlite> DELETE FROM InstanceProperties WHERE instanceId=567;
    # sqlite> DELETE FROM InstancesDomains WHERE instanceId=567;
    # sqlite> DELETE FROM Instances where id=567;
    # sqlite> .quit

In case Plesk for Windows is used
  1. Connect to the server via RDP

  2. Create a dump of the Plesk database 

  3. Download sqlite3.exe from this link into C:\temp\

  4. Create copy of WordPress ToolKit database, located in %plesk_dir%var\modules\wp-toolkit\wp-toolkit.sqlite3

  5. Open cmd.exe as Administrator and remove leftovers of affected instance from WordPress Toolkit database:

    C:\> "C:\temp\sqlite3.exe" "%plesk_dir%var\modules\wp-toolkit\wp-toolkit.sqlite3"
    sqlite> .headers on
    sqlite> select instanceId from InstancesDomains where domainId=123;
    instanceId
    567
    sqlite> DELETE FROM InstanceProperties WHERE instanceId=567;
    sqlite> DELETE FROM InstancesDomains WHERE instanceId=567;
    sqlite> DELETE FROM Instances where id=567;
    sqlite> .quit

Comments

1 comment

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  • Avatar
    Barbara Palomino

    Hello Alexey, 

    thanks for posting about this problem. This is exactly the error I am getting. I have done the procedure you suggest by detaching the site that appears broken from the Wordpress Toolkit, however my question is if the problem is actually solved this way. Is there really a file missing on the server related to the site or is it just a "misunderstanding" of the system?  I ask you because for example I can't update this site in the Plesk dashboard anymore because of the same error. Also the page I have detach and receiving that error is a WordPress subdomain that I need to redirect to become our Root-Main Domain and I don't want to do this until I know that the "broken" website problem on Plesk is solved. My host says to check that the theme I use in Wordpress does not have a problem. I have checked this and is not the case as the site works perfectly online.

    Any advice? Suggestions? I would appreciate it very much!

    Best regards, Bárbara

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