Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

WordPress instances marked as broken in: Plesk WordPress Toolkit has found WordPress files at the following path



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    Barbara Palomino

    Hello Alexey, 

    thanks for posting about this problem. This is exactly the error I am getting. I have done the procedure you suggest by detaching the site that appears broken from the Wordpress Toolkit, however my question is if the problem is actually solved this way. Is there really a file missing on the server related to the site or is it just a "misunderstanding" of the system?  I ask you because for example I can't update this site in the Plesk dashboard anymore because of the same error. Also the page I have detach and receiving that error is a WordPress subdomain that I need to redirect to become our Root-Main Domain and I don't want to do this until I know that the "broken" website problem on Plesk is solved. My host says to check that the theme I use in Wordpress does not have a problem. I have checked this and is not the case as the site works perfectly online.

    Any advice? Suggestions? I would appreciate it very much!

    Best regards, Bárbara

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