On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

WordPress instances marked as broken in: Plesk WordPress Toolkit has found WordPress files at the following path

Follow

Comments

1 comment

  • Avatar
    Barbara Palomino

    Hello Alexey, 

    thanks for posting about this problem. This is exactly the error I am getting. I have done the procedure you suggest by detaching the site that appears broken from the Wordpress Toolkit, however my question is if the problem is actually solved this way. Is there really a file missing on the server related to the site or is it just a "misunderstanding" of the system?  I ask you because for example I can't update this site in the Plesk dashboard anymore because of the same error. Also the page I have detach and receiving that error is a WordPress subdomain that I need to redirect to become our Root-Main Domain and I don't want to do this until I know that the "broken" website problem on Plesk is solved. My host says to check that the theme I use in Wordpress does not have a problem. I have checked this and is not the case as the site works perfectly online.

    Any advice? Suggestions? I would appreciate it very much!

    Best regards, Bárbara

    1
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request