On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to run API request under additional administrator account: Can not find client by login

Avatar
Benjamin Weßel
Updated
Follow
kb: bug ABT: Group B

Applicable to:

  • Plesk for Linux

If you reuse this article in your ticket, ask the customer why it is important for them to use additional admin account for API instead of built-in admin user. Forward the customer's response to @btsydenov

Symptoms

Unable to run an API request using an additional Plesk administrator account, the following error is shown:

​"message": "Can not find client by login 'johndoe'"

Cause

Plesk bug #EXTREST-87: API requests cannot be executed under additional Plesk administrator accounts.

Resolution

Until a fix will be available, execute the API request using built-in "admin" account instead, for example:

# curl -k -u admin:password -X POST -d @domain.json "https://203.0.113.2:8443/api/v2/domains"

Comments

4 comments

Sort by Date Votes
  • Avatar
    Oxilion

    Hello Plesk,

    Is there already a update regarding this issue?

    0
    Comment actions Permalink
  • Avatar
    Ralph Otowo

    Hello Plesk,

    Do you have an update that resolves this issue?

    0
    Comment actions Permalink
  • Avatar
    Andreas Schnederle-Wagner (Edited )

    Hello,

    we are also waiting eager for this Bug to be fixed. Any ETA on this as Customers of our Plesk Servers are waiting for this ...

    0
    Comment actions Permalink
  • Avatar
    Bulat Tsydenov

    Hello Oxilion, Ralph Otowo and Andreas Schnederle-Wagner

    Could you please describe your use-cases? Why do you need to use additional Plesk administrator accounts for API instead of built-in 'admin' user?

    In addition, there are different authentication methods in REST API, one of them is API keys - https://docs.plesk.com/en-US/obsidian/api-rpc/about-rest-api.79359/#authentication-methods. Does it anyhow help you in your scenarios?

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles