- Plesk for Linux
- Plesk for Windows
The domain is suspended.
Plesk Domain User is suspended and was not able to access FTP.
Plesk FTP subaccount' was not affected.
- #PPPM-10517 "An additional FTP account that was created after a subscription was suspended can no longer access the suspended subscription’s home directory via FTP."
- Plesk Obsidian 02 July 2019 (fixed as PPP-42247, Windows)
If update is not possible for some reason you may try the following
Create a user before the account got suspended.