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Unable to clone WordPress: Copying Files Task is not responding

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Renan Moreira
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Plesk Onyx for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Unable to Clone WordPress: Subscription > example.com > Clone WordPress site:

    PLESK_ERROR: Copying Files
    Task is not responding: id=62, pid=251798, type=ext-wp-toolkit-task\manage

    OR

    PLESK_ERROR: Task is not responding: id=1128, pid=2646303, type=ext-wp-toolkit-backgroundtasksimplementation\cloning\cloningtask

  • CloudLinux is used and LVE Manager limits IO and IOPS for subscription system user (can be found at example.com > Web Hosting Access - username)

Cause

Too strict limits for IO and IOPS operations for the subscription system user.

Resolution

  1. Login to Plesk.

  2. Go to LVE Manager > Users > edit limits for system user specified in example.com > Web Hosting Access.
    IOPS must be at least 10240 and IO must be at least 10MB/s

    Note: These values might be higher than it is provided in the example. Values depend on the website size and the number of files.

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