The domain cannot be unsuspended if the invalid status code is used

Symptoms

• The domain is sustended with non-existing status code: https://support.plesk.com/hc/en-us/articles/213902805

• The domain cannot be unsuspended using API. Request:

  CONFIG_TEXT: <packet>
  <site>
  <set>
  <filter>
  <name>
  example.com
  </name>
  </filter>
  <values>
  <gen_setup>
  <status>
  0
  </status>
  </gen_setup>
  </values>
  </set>
  </site>
  </packet>

  Response:

  CONFIG_TEXT: <status>error</status>
  <errcode>1025</errcode>
  <errtext>The domain is still suspended for the following reason: Domain is inactive.</errtext>

Cause

Plesk bug #PPPM-10528, which is planned to be fixed in future product updates.

Resolution

Set any other non-zero status code. E.g:

• Switching between valid status codes works: "0 => 2 => 0".
• Switching from invalid status code to "0" fails: "0 => 8 => 0" (error).
• But switching from invalid status code to a valid one and then to "0" works: "0 => 8 => 2 => 0".