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Unable to access the website when DigitalOcean DNS extension is used: DNS_PROBE_FINISHED_NXDOMAIN

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Ivan Kamnev
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Plesk for Linux kb: bug ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to access the example.com Plesk hosted website with the error below:

    CONFIG_TEXT: DNS_PROBE_FINISHED_NXDOMAIN

  • The DigitalOcean DNS extension is used for DNS synchronization. 

  • The following error can be found in var/log/plesk/panel.log file:

    CONFIG_TEXT: ERR [extension/digitaloceandns] Unable to get digital ocean records due to Operation timed out after 5000 milliseconds with 0 out of -1 bytes received

    CONFIG_TEXT: ERR [extension/digitaloceandns] The zone example.com is removed too long ...

Cause

Not sufficient timeout for PHP cURL function.

This behavior is also considered as a DigitalOcean DNS extension bug with ID #EXTPLESK-980, which will be fixed in the future extension update releases.

Resolution

Until the bug will be fixed, apply the workaround below:

  1. Log into the server via SSH.

  2. Create a backup for the /usr/local/psa/admin/conf/php.ini configuration file:

    # cp -a /usr/local/psa/admin/conf/php.ini{,.bak}

  3. Using the vi text editor open the /usr/local/psa/admin/conf/php.ini file:

  4. Add the line below to change the value for default_socket_timeout parameter and save the changes:

    CONFIG_TEXT: default_socket_timeout = 600

  5. Restart Plesk service:

    # service psa restart

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