Unable to change permissions via Plesk File Manager: Error 500 filemng failed: Unknown error (Error code 2221)

Symptoms

• The following error is shown when trying to update permissions on a directory at Plesk > Domains > example.com > File Manager > select the directory > Change Permissions:

  CONFIG_TEXT: Server Error 500
  filemng failed: Unknown error (Error code 2221) at NetUserGetInfo((null), jdoe) at (UserInformation::getUserInformation line 187) at getUserInformation(jdoe)(UserInformation::getUserInformation line 193) at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\filemng" curtains --permissions --list-common "--file=C:\inetpub\vhosts\example.com\httpdocs\exampledirectory" "--accounts=fsgE8D8.tmp"(RunTime::RunAsUser::run line 223) (Error code 1)

• The Plesk server is joined to a Domain Controller.

• One or more Active Directory user or group accounts are added to the directory on which the error above occurs. In the error above, the AD user is jdoe and the customer's directory is C:\inetpub\vhosts\example.com\httpdocs\exampledirectory are taken as an example.

Cause

Bug ID PPPM-10444, which is planned to be fixed in future updates.

Resolution

As a workaround, remove the Active Directory user/group account from the Plesk customer's directory:

1. Connect to the server via RDP;
2. On Windows Explorer, go to the customer's directory where the issue occurs: C:\inetpub\vhosts\example.com\httpdocs\exampledirectory;
3. Right-click on it > Properties > Security (tab) > Edit > select the Active Directory user/group account > click Remove > OK > OK.