- Plesk Onyx for Linux
- Plesk Onyx for Windows
Unable to order a certificated using DigiCert SSL extension:
PLESK_ERROR: Error: A problem with the order has occurred. Please try again. Missing or Invalid Field: PartnerOrderID
Records like the following can be found in the file
%plesk_dir%admin\logs\php_error.logon Plesk for Windows) with debug logging enabled:
CONFIG_TEXT:  => Symantec\Partner\Model\Error Object
[ErrorCode] => -2019
[ErrorField] => PartnerOrderID
[ErrorMessage] => Missing or Invalid Field: PartnerOrderID
This is DigiCert SSL extension bug EXTPLESK-631. It is planned to be fixed in one of the future versions of the extension.
As a workaround, perform the following actions:
Contact Licensing and Purchase support to make a refund.
Purchase a wildcard SSL certificate directly from DigiCert and install it using instructions from this article.