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Unable to deploy NextCloud on a domain: Unable to download file: nextcloud-21.0.2.zip

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Renan Moreira
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Plesk for Linux kb: bug

Applicable to:

  • Plesk for Linux

Symptoms

Unable to install a NextCloud instance on domain:

Unable to download file: https://download.nextcloud.com/server/releases/nextcloud-21.0.2.zip

Cause

The file is absent on the public NextCloud server.

This has been reported as bug ID EXTPLESK-2658 which was already fixed in NextCloud version 1.6.1-109.

Resolution

NextCloud extension should be updated automatically by Daily Maintenance task if Auto-update is enabled in Plesk > Extensions > Updates. 
To update extension manually:

  1. Log into Plesk
  2. Go to Extensions > Updates > Check Now.
  3. Install the latest NextCloud update.
  4. Go to Extensions > NextCloud and deploy it to the selected domain.

Comments

2 comments

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  • Avatar
    Wolfgang Reidlinger (Edited )

    Hi Pavel;

    I'm trying to update my nextcloud extension which runs on a subdomain of another (wordpress) website.


    I'm getting this error in the Plesk GUI:

    Execution filemng has failed with exit code 255, stdout: #!/usr/bin/env php Nextcloud Updater - version: v20.0.0beta4-11-g68fa0d4 Current version is 21.0.4. Update to Nextcloud 22.1.1 available. (channel: "stable") Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip Open changelog ↗ Updater run in non-interactive mode. Start update Info: Pressing Ctrl-C will finish the currently running step and then stops the updater. [ ] Check for expected files ... [2K[✔] Check for expected files [ ] Check for write permissions ... [2K[✔] Check for write permissions [ ] Create backup ... [2K[✔] Create backup [ ] Downloading ... [2K[✔] Downloading [ ] Verify integrity ..., stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 173684032 bytes) in phar:///var/www/vhosts/domain.com/nextcloud.domain.com/updater/updater.phar/lib/Updater.php on line 637

     

    The Logfile shows the following:

    tail -f /var/www/vhosts/domain.com/.nextcloud/data/4e9d1a52acaa/updater.log


    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] updater cli is executed
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] currentStep()
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] current version: 21.0.4 build time: 2021-08-03T15:44:43+00:00 c52fea0b16690b492f6c4175e1ae71d488936244
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] getUpdateServerResponse()
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] updaterServer: https://updates.nextcloud.com/updater_server/
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] releaseChannel: stable
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] internal version: 21.0.4.1
    2021-09-28T12:14:08+0000 cCQhx2SWiy [info] updateURL: https://updates.nextcloud.com/updater_server/?version=21x0x4x1xxxstablexx2021-08-03T15%3A44%3A43%2B00%3A00+c52fea0b16690b492f6c4175e1ae71d488936244x7x4x23
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] getUpdateServerResponse response: Array
    (
    [version] => 22.1.1.2
    [versionstring] => Nextcloud 22.1.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip
    [web] => https://docs.nextcloud.com/server/22/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=22.1.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => YfHk1LPEfYKblt8oZWuk0eP7HXmf8+ZuvENoazUYXYcZVWkwE82miY/FI3ED8wA0
    HGpmfvEfy4PKm/fOiehX7nx4M7d1nefnX0m2UwLy7/zKlPhXWbKO1ZWn8/EClBwX
    O79lyW4/Hegh93jWfHXXhnrq2okidKUi5zWF91UYcacmb2YlvuWRzrWlIaLWj7pF
    InPdgd99KrRMpTHTBHgPz0UOpHn8rXk+GN1inJhGdaW3b38g8hjJPrwwjfX8+eta
    kXfWGPhJuilHGsmSUolvLB3dB+l7pKIB7vuDIhcqTxrU/WC14nTAUg/llWm4ppzl
    J4kY3VMkMai9djRWLI7hrA==
    )

    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] checkForUpdate() Array
    (
    [version] => 22.1.1.2
    [versionstring] => Nextcloud 22.1.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip
    [web] => https://docs.nextcloud.com/server/22/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=22.1.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => YfHk1LPEfYKblt8oZWuk0eP7HXmf8+ZuvENoazUYXYcZVWkwE82miY/FI3ED8wA0
    HGpmfvEfy4PKm/fOiehX7nx4M7d1nefnX0m2UwLy7/zKlPhXWbKO1ZWn8/EClBwX
    O79lyW4/Hegh93jWfHXXhnrq2okidKUi5zWF91UYcacmb2YlvuWRzrWlIaLWj7pF
    InPdgd99KrRMpTHTBHgPz0UOpHn8rXk+GN1inJhGdaW3b38g8hjJPrwwjfX8+eta
    kXfWGPhJuilHGsmSUolvLB3dB+l7pKIB7vuDIhcqTxrU/WC14nTAUg/llWm4ppzl
    J4kY3VMkMai9djRWLI7hrA==
    )

    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] getChangelogURL()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] end of checkForUpdate() Update to Nextcloud 22.1.1 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#22-1-1" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] updater run in non-interactive mode
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] updater started
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] executeStep request for step "1"
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] startStep("1")
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] checkForExpectedFilesAndFolders()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] end of checkForExpectedFilesAndFolders()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] endStep("1")
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] executeStep request for step "2"
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] startStep("2")
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] checkWritePermissions()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] end of checkWritePermissions()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] endStep("2")
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] executeStep request for step "3"
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] startStep("3")
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] createBackup()
    2021-09-28T12:14:09+0000 cCQhx2SWiy [info] backup folder location: /var/www/vhosts/domain.com/.nextcloud/data/4e9d1a52acaa/updater-oc98u2d26q1g/backups/nextcloud-21.0.4.1-1632831249/
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] end of createBackup()
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] endStep("3")
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] executeStep request for step "4"
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] startStep("4")
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] downloadUpdate()
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] getUpdateServerResponse()
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] updaterServer: https://updates.nextcloud.com/updater_server/
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] releaseChannel: stable
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] internal version: 21.0.4.1
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] updateURL: https://updates.nextcloud.com/updater_server/?version=21x0x4x1xxxstablexx2021-08-03T15%3A44%3A43%2B00%3A00+c52fea0b16690b492f6c4175e1ae71d488936244x7x4x23
    2021-09-28T12:14:16+0000 cCQhx2SWiy [info] getUpdateServerResponse response: Array
    (
    [version] => 22.1.1.2
    [versionstring] => Nextcloud 22.1.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip
    [web] => https://docs.nextcloud.com/server/22/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=22.1.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => YfHk1LPEfYKblt8oZWuk0eP7HXmf8+ZuvENoazUYXYcZVWkwE82miY/FI3ED8wA0
    HGpmfvEfy4PKm/fOiehX7nx4M7d1nefnX0m2UwLy7/zKlPhXWbKO1ZWn8/EClBwX
    O79lyW4/Hegh93jWfHXXhnrq2okidKUi5zWF91UYcacmb2YlvuWRzrWlIaLWj7pF
    InPdgd99KrRMpTHTBHgPz0UOpHn8rXk+GN1inJhGdaW3b38g8hjJPrwwjfX8+eta
    kXfWGPhJuilHGsmSUolvLB3dB+l7pKIB7vuDIhcqTxrU/WC14nTAUg/llWm4ppzl
    J4kY3VMkMai9djRWLI7hrA==
    )

    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] end of downloadUpdate()
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] endStep("4")
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] executeStep request for step "5"
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] startStep("5")
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] verifyIntegrity()
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] getUpdateServerResponse()
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] updaterServer: https://updates.nextcloud.com/updater_server/
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] releaseChannel: stable
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] internal version: 21.0.4.1
    2021-09-28T12:14:19+0000 cCQhx2SWiy [info] updateURL: https://updates.nextcloud.com/updater_server/?version=21x0x4x1xxxstablexx2021-08-03T15%3A44%3A43%2B00%3A00+c52fea0b16690b492f6c4175e1ae71d488936244x7x4x23
    2021-09-28T12:14:20+0000 cCQhx2SWiy [info] getUpdateServerResponse response: Array
    (
    [version] => 22.1.1.2
    [versionstring] => Nextcloud 22.1.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-22.1.1.zip
    [web] => https://docs.nextcloud.com/server/22/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=22.1.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => YfHk1LPEfYKblt8oZWuk0eP7HXmf8+ZuvENoazUYXYcZVWkwE82miY/FI3ED8wA0
    HGpmfvEfy4PKm/fOiehX7nx4M7d1nefnX0m2UwLy7/zKlPhXWbKO1ZWn8/EClBwX
    O79lyW4/Hegh93jWfHXXhnrq2okidKUi5zWF91UYcacmb2YlvuWRzrWlIaLWj7pF
    InPdgd99KrRMpTHTBHgPz0UOpHn8rXk+GN1inJhGdaW3b38g8hjJPrwwjfX8+eta
    kXfWGPhJuilHGsmSUolvLB3dB+l7pKIB7vuDIhcqTxrU/WC14nTAUg/llWm4ppzl
    J4kY3VMkMai9djRWLI7hrA==
    )

    2021-09-28T12:14:20+0000 cCQhx2SWiy [info] storage location: /var/www/vhosts/domain.com/.nextcloud/data/4e9d1a52acaa/updater-oc98u2d26q1g/downloads/

     


    It looks to me, that the updater is stuck in step 5, is also is writen in the .step file in the update folder, located in .nextcloud.

    root@server:/var/www/vhosts/domain.com/.nextcloud/data/4e9d1a52acaa/updater-oc98u2d26q1g# ll
    total 20
    drwxr-xr-x 4 webspace-user psacln 4096 Sep 28 14:14 ./
    drwxrwx--- 5 webspace-user psacln 4096 Sep 28 14:14 ../
    -rw-r--r-- 1 webspace-user psacln 26 Sep 28 14:14 .step
    drwxr-x--- 3 webspace-user psacln 4096 Sep 28 14:14 backups/
    drwxr-x--- 2 webspace-user psacln 4096 Sep 28 14:14 downloads/


    root@server:/var/www/vhosts/domain.com/.nextcloud/data/4e9d1a52acaa/updater-oc98u2d26q1g# cat .step

    {"state":"start","step":5}

     


    When I try to hit the update button again I'm getting this in the GUI:

    Execution filemng has failed with exit code 255, stdout: #!/usr/bin/env php Nextcloud Updater - version: v20.0.0beta4-11-g68fa0d4 Step 5 is currently in process. Please call this command later. , stderr:

     

    When I remove the .step file, the whole process can be repeated, till i have {"state":"start","step":5} written in the .step file again!


    I also tried with this comand, without sucess!
    sudo -u webspace-user php /var/www/vhosts/domain.com/nextcloud.domain.com/updater/updater.phar

     


    Questions:

    • if nextcloud extension is installed an a subdomain of an existion domain, is it normal, that the .nextcloud folder is in the root directory of the domain and not the subdomain?
    • can I skip step 5 (integrity check) in the nextcloud update process?



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  • Avatar
    Morgan Lesko (Edited )

    Hello. I've just returned to Plesk after over a decade away, so I'm still pretty new with these issues. But does this issue periodically re-emerge?

    Trying to create a fresh Nextcloud installation has been giving me problems, and the extension claims to be up-to-date. Is there some fix or workaround for this problem? Thanks!

     

    Plesk Obsidian Web Admin Se Edition, Version 18.0.43 Update #1

    "Extracting installation archive
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