[FIXED BUG] Unable to install a Let's Encrypt certificate: Order's status ("pending") is not acceptable for finalization or No order for ID

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    Tom Heuts (Edited )

    This bug is really annoying.
    I've got several certificates that are (about to) expire.
    Running CentOS 7 and resolution doesn't work.

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    Ivan Postnikov

    Hello @Tom,

    Usually, this workaround works without issues.

    If possible, consider creating a support request to us or to our partner, depending on where the license was purchased to check the issue deeper:

    https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

     

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    Tom Heuts (Edited )

    Hi Ivan Postnikov, thank you for your response!

    Unfortunately Plesk is purchased via a partner (TransIP).

    They can't help me either...

     

    I solved it now by removing and reinstalling Let's Encrypt AND SSL It!

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    Ivan Postnikov

    Hello Tom Heuts

    Glad to hear it's solved.

    Also, there's a way to contact Plesk Support directly with licenses purchased from our partners: https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-

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    Eva Tarín

    ¿Como se sabe que fichero json es el que tiene problemas? me salen muchos....

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    Shawn K. Hall

    Deleting the existing JSON request didn't work for me, and being concerned about uninstalling the extension I opted to simply disable and reenable the LetsEncrypt extension. Tried reissuing a troublesome certificate afterwards and it worked again.

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    Ivan Postnikov

    Hello Shawn K. Hall,

    Thank you for sharing, it may be useful for other Pleskians.

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    Ivan Postnikov

    Hello Eva Tarín,

    The workaround is for domains one by one.

    The workaround is to be applied for each domain with such an error.

    The search for .json is described in "Resolution" section

     

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    Aitor Forner Cotillas

    Hola Eva Tarín

    igual ya lo has resuelto, pero por si acaso, con el comando

    # egrep -Ril [example.com] /usr/local/psa/var/modules/letsencrypt/orders

    donde [example.com] debe ser tu dominio, apuntará a un .json.

    Después para borrarlo copia la línea que te dió como resultado y ejecuta el comando:

    # rm [pegas la línea con el .json]

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    Haessler

    I used the workaround for Linux for the first domain, deleted the json file, assigned a new lets encrypt certificate und PUH !!! it worked.

    Now there are a dozen other domains where the certificate will end during the next weeks. Oha.

    Ulrike 

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    Yulia Plokhotnikova

    Hi @Haessler,

    It's not expected that workaround is needed here if you are using the latest Plesk version/update as bug is supposed to be fixed already. So just make sure your server is up to date. If yes, but still issue is not solved on your side and you have to apply the workaround, it worth reporting to our support team.

    Consider submitting a support request to Plesk directly or to a reseller, depending on where the license was purchased.
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    Haessler

    Hallo Yulia, 

    thank you for your answer. The error raised on the latest version of Plesk (Version 18.0.28 last month), but the domain was migrated from another Server, I guess this was the reason

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    Jason Koning

    the workaround (removing the json file) fixed the issue for me

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