The error occurs in an attempt to access Mail Accounts or WordPress Toolkit menus: Permission denied: the user does not have the manage permission

Ivan Kamnev

Updated April 19, 2021 11:00

kb: fixed kb: bug Plesk Obsidian for Linux

Applicable to:

In an attempt to access Domains > example.com > Mail Accounts under customer account the error below is shown:

PLESK_ERROR: Error: Permission denied: the user does not have the manage permission.
The same error is shown in an attempt to access the Plesk > WordPress Toolkit.
In an attempt to access Domains > example.com under the customer account, the process fails with the following error:

PLESK_ERROR: Error: The site does not have physical hosting.
The Git management option is disabled in Service Plans > Hosting Plans > ExamplePlan > Permissions or in Subscriptions > example.com > Customize > Permissions.

Product issue:

#EXTGIT-133 "If a customer’s subscription has the Git management permission denied, the customer no longer sees the “Permission denied: the user does not have the manage permission” error instead of Plesk pages. We spotted this bug in the extension version 1.2.1."
Fixed in:
- Git 1.2.2 05 April 2021

Please consider updating the Git extension:

Until the bug will be fixed, apply one of the workarounds below:

For particular subscription

For all subscriptions of the service plan