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The error occurs in an attempt to access Mail Accounts or WordPress Toolkit menus: Permission denied: the user does not have the manage permission

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Ivan Kamnev
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kb: fixed kb: bug Plesk Obsidian for Linux

Applicable to:

  • Plesk Obsidian for Linux

Symptoms

  • In an attempt to access Domains > example.com > Mail Accounts under customer account the error below is shown:

    PLESK_ERROR: Error: Permission denied: the user does not have the manage permission.

  • The same error is shown in an attempt to access the Plesk > WordPress Toolkit.
  • In an attempt to access Domains > example.com under the customer account, the process fails with the following error:

    PLESK_ERROR: Error: The site does not have physical hosting.

  • The Git management option is disabled in Service Plans > Hosting Plans > ExamplePlan > Permissions or in Subscriptions > example.com > Customize > Permissions.

Cause

Product issue:

  • #EXTGIT-133 "If a customer’s subscription has the Git management permission denied, the customer no longer sees the “Permission denied: the user does not have the manage permission” error instead of Plesk pages. We spotted this bug in the extension version 1.2.1."
    Fixed in:

Resolution

Please consider updating the Git extension: 

Workaround

Until the bug will be fixed, apply one of the workarounds below: 

For particular subscription
  1. Log into Plesk.
  2. Go Subscriptions > example.com > Customize > Permissions.
  3. Enable the Git management option.
  4. Press the Update & Lock/OK button to apply the changes.
For all subscriptions of the service plan
  1. Log into Plesk.
  2. Go to Service Plans > Hosting Plans > ExamplePlan > Permissions.
  3. Enable the Git management option.
  4. Scroll down and press the Update & Sync button to apply the changes.

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